Senior Program Officer

Uniglobaltechnologies; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

The University of New South Wales (UNSW) is seeking a Senior Program Officer for a full-time, fixed-term 18-month role based in Kensington, NSW, with a hybrid working model.

You will support complex transnational education initiatives through program coordination, governance support, and data-driven insights across global campuses and faculties, requiring strong communication and collaborative skills.

Qualifications

• Relevant tertiary qualification with substantial project experience.
• Experience within transnational education (TNE) is highly desired.
• Exceptional written and verbal communication skills.
• Strong attention to detail and stakeholder management.
• Experience using data analysis to extract insights from multiple sources.
• Solid understanding of the project life cycle.
• Ability to work collaboratively and independently.
• Valid Australian working rights are required at the time of application.

Responsibilities

• Assist in delivering strategic and operational goals by contributing to project plans, schedules, and planning processes.
• Monitor project deliverables against approved time, cost, and quality metrics and report on project status.
• Facilitate meetings and workshops to support project governance and ensure compliance with EPMO and UNSW frameworks.
• Track action items and contribute to governance and reporting processes.
• Build and manage effective internal and external communications with stakeholders across the University.
• Collaborate with Business Analysts to map current-state processes and identify risks and improvement opportunities.
• Deliver strategic recommendations through data analysis and stakeholder insights.
• Extract system data from front-end and back-end systems and summarise findings clearly.
• Support change management and training initiatives related to business process and system changes.
• Foster continuous improvement by helping embed and sustain newly designed solutions within the University.

Skills

Project coordination

Stakeholder management

Data analysis

Communication

Time management

Team collaboration

Project lifecycle

Transnational education (TNE)

Education

Relevant tertiary qualification

Tools

Data analysis tools

University administration software

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

This employer operates 1 active branch campus in 1 country

OVERVIEW The Senior Program Officer at the University of New South Wales (UNSW) is a full-time, fixed-term 18-month opportunity based in Kensington, NSW with a hybrid working model. Reporting to the Program Director within the Enterprise-wide Portfolio Management Office, this role supports complex transnational education initiatives through program coordination, stakeholder engagement, governance support, and business analysis activities. The position plays a central role in coordinating cross-border project activities and supporting program delivery across global campuses and faculties. The role requires strong communication, analytical capability, project lifecycle knowledge, and experience working collaboratively with diverse stakeholders.

Key responsibilities

• Assist in delivering strategic and operational goals by contributing to project plans, schedules, and planning processes.
• Monitor project deliverables against approved time, cost, and quality metrics and report on project status.
• Facilitate meetings and workshops to support project governance and ensure compliance with EPMO and UNSW frameworks.
• Track action items and contribute to governance and reporting processes.
• Build and manage effective internal and external communications with stakeholders across the University.
• Collaborate with Business Analysts to map current-state processes and identify risks and improvement opportunities.
• Deliver strategic recommendations through data analysis and stakeholder insights.
• Extract system data from front-end and back-end systems and summarise findings clearly.
• Support change management and training initiatives related to business process and system changes.
• Foster continuous improvement by helping embed and sustain newly designed solutions within the University.

Requirements

• Relevant tertiary qualification combined with substantial project experience or equivalent professional expertise.
• Demonstrated experience within transnational education (TNE) is highly desired.
• Exceptional written and verbal communication skills.
• Strong attention to detail.
• Sound stakeholder management skills with the ability to liaise across diverse teams.
• Experience using computer systems, applications, and university administration tools to collect and analyse data.
• Excellent time management and prioritisation skills.
• Ability to work collaboratively and independently using initiative.
• Solid understanding of the project life cycle.
• Commitment to health and safety responsibilities and UNSW values and policies.
• Valid Australian working rights are required at the time of application. WHY THIS ROLE MATTERS This role contributes to the successful delivery of complex transnational education initiatives that support collaboration across international campuses and university faculties. Effective program coordination, governance, and stakeholder engagement are essential in higher education environments where projects often involve multiple systems, teams, and regulatory considerations. The Senior Program Officer also supports organisational change and continuous improvement initiatives that help strengthen operational effectiveness and program outcomes within a globally engaged university environment.

Bonus: Application advice

• Tailor your CV and cover letter directly to the listed skills and experience requirements in the position description.
• Highlight examples of project coordination, governance support, stakeholder management, and data analysis from previous roles.
• Include experience working within higher education, transnational education, or complex institutional environments where relevant.
• Demonstrate your ability to manage competing priorities, facilitate collaboration, and communicate with diverse stakeholder groups.
• Provide clear examples of supporting change