Senior Professional Services Lead — 12-Month Hybrid Contract

Access4 Pty Ltd; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Team events

EOFY and Christmas parties

Employee Assistance Program (EAP)

Job summary

Access4 Pty Ltd is seeking an experienced Professional Services Manager for a 12-month fixed-term contract to lead our Professional Services team and ensure partner implementations are delivered on time, within scope and on budget. You’ll blend hands-on delivery leadership with strong people management in a high-impact role based from our Cremorne office.

Reporting to the Head of Operations, you’ll own delivery from scoping to handover, manage budgets and risks, and shape implementation

Qualifications

• 5+ years ICT industry experience with telecom and cloud-based solutions.
• Proven people leadership with goal setting and coaching.
• Strong organisational skills with multi-project and SLA management.
• ITIL/PRINCE2/PMP certifications highly regarded.

Responsibilities

• Lead a team of customer, technical and service delivery specialists from scope to BAU handover.
• Oversee implementations from start to finish, on time and to scope and budget.
• Act as SME for provisioning and TAC issues; escalate to Engineering with documentation.
• Manage project scope, milestones, budgets and risks while aligning with commercial agreements.
• Shape implementation strategies to drive partner success and manage stakeholder expectations.
• Maintain partner, vendor and customer relationships during onboarding and rollout.
• Review and improve delivery processes and KPIs; drive continuous improvement.
• Collaborate on strategic initiatives across service delivery and partner experience.

Skills

Leadership

Project management

ITSM

Telecommunications

Stakeholder management

Communication

Education

Tertiary qualification in Business Management/Project Management/ IT/ Operations Management

Tools

ITIL Foundation

PRINCE2

PMP

Job description

Access4 Pty Ltd is seeking an experienced Professional Services Manager for a 12-month fixed-term contract to lead our Professional Services team and ensure partner implementations are delivered on time, within scope and on budget. You’ll blend hands-on delivery leadership with strong people management in a high-impact role based from our Cremorne office.

Reporting to the Head of Operations, you’ll own delivery from scoping to handover, manage budgets and risks, and shape implementation