Professional Services Lead - 12-Month Contract (Hybrid)

Access4; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

12-month leadership role

Hybrid working

Team events

Employee Assistance Program (EAP)

Job summary

Access4 in Melbourne is seeking a Professional Services Manager for a 12-month fixed-term contract to lead our Professional Services team and ensure partner implementations are delivered on time, on scope and on budget.

You will oversee delivery from scope to Business As Usual handover, mentoring a mixed team of customer, technical and service delivery specialists, and drive continuous improvements in processes and partner experience.

Qualifications

• 5+ years in ICT with delivery leadership
• Experience delivering partner implementations on time and within scope
• Certifications such as ITIL, PRINCE2 or PMP highly regarded

Responsibilities

• Overseeing implementations from start to finish, on time and to scope
• Acting as SME in provisioning and troubleshooting with TAC, escalate to Engineering
• Managing project scope, milestones, budgets and risks, align with commercial agreements
• Contributing to commercial scoping and shaping implementation strategies for partner success
• Being main contact for partners, vendors and customers during implementation
• Reviewing and improving implementation processes and quality standards
• Working with leadership on strategic initiatives across service delivery and partner experience
• Leading and developing your team by setting KPIs
• Maintaining excellent stakeholder relationships and cross-functional collaboration

Skills

People leadership

Project management

Stakeholder management

ITSM experience

Telecom & cloud knowledge

Education

Tertiary qualification in Business Management / Project Management / IT / Operations Management

Tools

ITSM systems

PM tools

Job description

Access4 in Melbourne is seeking a Professional Services Manager for a 12-month fixed-term contract to lead our Professional Services team and ensure partner implementations are delivered on time, on scope and on budget.

You will oversee delivery from scope to Business As Usual handover, mentoring a mixed team of customer, technical and service delivery specialists, and drive continuous improvements in processes and partner experience.