Senior Product Specialist: SQL & Finance Systems

State Street Corp; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

State Street Corp in Melbourne seeks a Senior Product Specialist to ensure clients optimize CRD’s products, focusing on system configuration, database administration, batch processing, performance tuning, and SQL review. You will engage in integration testing with third-party vendors and support the Alpha platform initiatives.

Ideal candidates have 5+ years in software applications/fintech, strong SQL and database skills, and experience with fixed income/equities tools.

Qualifications

• Bachelor's or higher in a technical field; five years progressive experience in software applications or development, at least three in financial services technology.
• Minimum of 5 years experience on database platforms with software application packages.
• Broad knowledge of systems architecture and performance tuning.

Responsibilities

• Analyze problems, answer questions and provide training related to the software.
• Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
• Identify and test workarounds for bugs or deficiencies in the software.
• Research issues dealing with third party software used as components of the software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Utilize and administer issue management software according to defined standards.
• Respond to requests for technical assistance via the customer support portal.
• Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
• Follow all methods and processes guidelines established as standard support operating procedures.
• Meet or exceed customer satisfaction metrics established for the support organization.

Skills

Strong communication

SQL skills

Analytical skills

Fixed income / equities

OOP concepts

Database experience

Three-tier architecture

Python

Education

BA/MS in technical field

Five years in software applications/fintech

Five years on database platforms

Tools

SQL Server

Oracle

Bloomberg

Reuters

Matlab

R

SAS

Job description

State Street Corp in Melbourne seeks a Senior Product Specialist to ensure clients optimize CRD’s products, focusing on system configuration, database administration, batch processing, performance tuning, and SQL review. You will engage in integration testing with third-party vendors and support the Alpha platform initiatives.

Ideal candidates have 5+ years in software applications/fintech, strong SQL and database skills, and experience with fixed income/equities tools.