Disability Support Specialist: Flexible Shifts & Training

Drake International; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Charles River Development (CRD) seeks a Senior Product Specialist to optimize client use of CRD products, focusing on configuration, database admin, batch processing, performance tuning, SQL reviews, and third‑party integrations. You will train users, investigate issues, and improve support workflows.

You will work across fixed income and equity domains, engage with trading tools, and contribute to ongoing platform enhancements with a focus on customer satisfaction.

Qualifications

• 5+ years experience in software applications or financial services technology.
• Bachelor’s degree in CS/Engineering or related field and strong database knowledge.
• Knowledge of relational databases and performance tuning.

Responsibilities

• Analyze problems and train users on the software.
• Decompose complex issues, perform root cause analysis, propose solutions.
• Identify and test workarounds for bugs or deficiencies.
• Research third‑party software issues and integrations.
• Follow standard procedures in responding to customer requests.
• Log customer interactions and prepare resolution reports.
• Use issue management software per standards.
• Respond to technical assistance requests via portal.
• Cross-train peers in product areas and issue resolution.
• Follow SOPs and strive for high customer satisfaction.

Skills

Strong communication

Self-motivated

Analytical problem‑solving

Travel up to 5%

Schedule flexibility

SQL knowledge

Programming basics (C/C++/Java/Python)

Education

Bachelor’s degree in CS/Engineering or related

Five years progressive experience in software/finance tech

Portfolio management knowledge preferred

Tools

Bloomberg

Reuters

Matlab

R

SAS

Job description

Senior Product Specialist, L2 Application Support, AVP

The Senior Product Specialist ensures that our clients are optimizing their use of CRD’s products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors

Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for As a Senior Product Specialist you will:

• Analyze problems, answer questions and provide training related to the software.
• Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
• Identify and test workarounds for bugs or deficiencies in the software.
• Research issues dealing with third party software used as components of the software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Utilize and administer issue management software according to defined standards.
• Respond to requests for technical assistance via the customer support portal.
• Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
• Follow all methods and processes guidelines established as standard support operating procedures.
• Meet or exceed customer satisfaction metrics established for the support organization.

What we value These attributes will help you succeed in the role:

• Strong written and verbal communication skills, with great attention to detail.
• Self‑motivated with the ability to operate independently – achieving results without close supervision – while also operating as part of the larger Support team.
• Demonstrated practical, hands‑on, ‘can do’ approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
• Strong analytical and problem‑solving skills.
• Travel may be required up to 5% per calendar year.
• Flexibility with schedule and ability to work beyond regular business hours as needed.
• Proficient working knowledge of Fixed Income and/or Equity financial instruments including Derivatives, Options, Futures, Municipal/Corporate/Bank Loans, Derivatives, and Hedge Funds.
• Exposure to trading software applications such as Bloomberg, Reuters, etc. or any financial data analytics tool such as Matlab, R, SAS.
• At least 2 years hands on experience with the Charles River Investment Management System
• Working knowledge of SQL.
• 0‑3 years’ work experience performing one or more of the following: database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
• Understanding of relational database concepts on specific database platforms such as Microsoft SQL Server and/or Oracle
• Understanding of operating system principles and general data structures
• Understanding of three tier application architecture.
• Exposure to one or more object oriented programming language (ie C, C#, JAVA, Python)

Education & Preferred Qualifications

• BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
• Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
• Minimum of 5 years’ experience on database platforms with software application packages.
• Broad knowledge of systems architecture and performance tuning.
• A background in Portfolio management and Trade order and execution applications is preferred.

Additional requirements Periodic off‑hours support