Senior Product Specialist, L2 App Support (AVP)

Drake International; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Charles River Development (CRD) seeks a Senior Product Specialist to optimize client use of CRD products, focusing on configuration, database admin, batch processing, performance tuning, SQL reviews, and third‑party integrations. You will train users, investigate issues, and improve support workflows.

You will work across fixed income and equity domains, engage with trading tools, and contribute to ongoing platform enhancements with a focus on customer satisfaction.

Qualifications

• 5+ years experience in software applications or financial services technology.
• Bachelor’s degree in CS/Engineering or related field and strong database knowledge.
• Knowledge of relational databases and performance tuning.

Responsibilities

• Analyze problems and train users on the software.
• Decompose complex issues, perform root cause analysis, propose solutions.
• Identify and test workarounds for bugs or deficiencies.
• Research third‑party software issues and integrations.
• Follow standard procedures in responding to customer requests.
• Log customer interactions and prepare resolution reports.
• Use issue management software per standards.
• Respond to technical assistance requests via portal.
• Cross-train peers in product areas and issue resolution.
• Follow SOPs and strive for high customer satisfaction.

Skills

Strong communication

Self-motivated

Analytical problem‑solving

Travel up to 5%

Schedule flexibility

SQL knowledge

Programming basics (C/C++/Java/Python)

Education

Bachelor’s degree in CS/Engineering or related

Five years progressive experience in software/finance tech

Portfolio management knowledge preferred

Tools

Bloomberg

Reuters

Matlab

R

SAS

Job description

Charles River Development (CRD) seeks a Senior Product Specialist to optimize client use of CRD products, focusing on configuration, database admin, batch processing, performance tuning, SQL reviews, and third‑party integrations. You will train users, investigate issues, and improve support workflows.

You will work across fixed income and equity domains, engage with trading tools, and contribute to ongoing platform enhancements with a focus on customer satisfaction.