Post-Go-Live Investment Ops Support Specialist

State Street Corp; New South Wales; On-site; AUD 110,000 - 130,000; Full time

Job summary

State Street seeks a Post Production Support Specialist (PPSS) to support clients after go-live of the CRIMS implementation. You will configure and tune the application to client needs, train users, and resolve issues, while liaising with CRD/Alpha resources for troubleshooting and optimal configuration.

The role requires 5–10 years’ hands-on experience in the financial industry, with experience in Front/Middle/Back Office investment systems.

Qualifications

• . Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science.
• . CFA is a strong plus.
• Travel as required by the Customer

Responsibilities

• Support post go-live of CRIMS implementation across Front/M Middle/Back Office assets.
• Configure and tune CRIMS to client business/tech needs; train users.
• Liaise with CRD/Alpha teams to troubleshoot issues and improve configuration.
• Document requirements and communicate product improvements based on client needs.
• Maintain a client issues list and status reporting.
• Identify enhancements via customer requirements or market trends.
• Provide clear defect descriptions to support/PM and validate fixes.

Skills

Asset class knowledge

Customer-facing

Problem solving

SQL

Education

Bachelor's degree in Finance/Engineering/CS

CFA designation preferred

Tools

SQL

FIX

Reporting tools

Job description

State Street seeks a Post Production Support Specialist (PPSS) to support clients after go-live of the CRIMS implementation. You will configure and tune the application to client needs, train users, and resolve issues, while liaising with CRD/Alpha resources for troubleshooting and optimal configuration.

The role requires 5–10 years’ hands-on experience in the financial industry, with experience in Front/Middle/Back Office investment systems.