Senior Product Manager - Customer Growth Value Realisation

St George Bank; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Mortgage rate discounts

Culture, Lifestyle and Wellbeing leave

Tailored learning and development

Volunteer opportunities

Job summary

Westpac in Sydney is seeking a Senior Product Manager – Customer Growth and Value Realisation to shape portfolio strategy across onboarding, activation and embedment, turning insights into priorities and measurable outcomes.

You will drive business cases and work with Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy to prove how investments deliver customer and commercial value.

Qualifications

• Significant Product Management experience, with a strong understanding of customer growth and portfolio management.
• Strong strategic thinking with experience developing roadmaps and turning objectives into priorities.
• Strong commercial and customer capability to use insights to identify growth opportunities.
• Experience developing business cases, investment proposals and evidence-based recommendations.
• Strong analytical skills using data to measure performance and value.
• Experience defining success measures and tracking outcomes through value realisation.
• Strong stakeholder management and influencing skills across senior stakeholders.
• Strong communication skills to simplify complexity for executives and delivery teams.
• Curious and forward-thinking mindset to spot emerging opportunities.

Responsibilities

• Develop strategic roadmaps and business cases linking insights to priorities.
• Translate strategy into clear outcomes for delivery teams.
• Collaborate across Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy.

Skills

Product management

Strategy & roadmaps

Analytics

Stakeholder management

Business cases

Customer growth

Performance insights

Communication

Curiosity & forward thinking

Job description

Sydney, NSW, Australia

Job Description

What’s the role?

You’ll be joining our Acquire & Embed team, helping shape how we grow customer relationships and create more value from the moment customers join Westpac.

As a Senior Product Manager – Customer Growth and Value Realisation, you’ll help shape portfolio strategy and investment priorities across customer onboarding, activation and embedment. You’ll use customer, market and performance insights to understand where the greatest opportunities are and help determine where we should focus and invest.

You’ll develop strategic roadmaps, business cases and recommendations that turn insights into clear priorities and measurable outcomes. You’ll also help define what success looks like, tracking whether our investments are delivering the customer, commercial and operational value we set out to achieve.

Working across Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy, you’ll bring different perspectives together, simplify complex decisions and provide clear insights on performance, opportunities, risks and priorities. You’ll also work closely with Product Owners to translate our broader strategy into clear outcomes for delivery teams.

This is an opportunity to think strategically, influence where we invest and help shape how Westpac grows and strengthens customer relationships.

What will I need?

• Significant Product Management experience, with a strong understanding of customer growth, product strategy and portfolio management.
• Strong strategic thinking, with experience developing roadmaps and turning broader business objectives into clear priorities and outcomes.
• Strong commercial and customer capability, with the ability to use customer, market, behavioural and performance insights to identify growth opportunities.
• Experience developing business cases, investment proposals and evidence-based recommendations to support prioritisation and funding decisions.
• Strong analytical skills, with the ability to use data to understand performance, identify opportunities and measure whether investments are delivering the expected value.
• Experience defining success measures and tracking customer, commercial and operational outcomes through value realisation.
• Strong stakeholder management and influencing skills, with the confidence to bring together senior stakeholders across Product, Digital, Technology, Operations, Risk, Data, Finance and Strategy.
• Strong communication skills, with the ability to simplify complexity and turn insights into clear recommendations for senior leaders and delivery teams.
• A curious and forward-thinking mindset, with the ability to identify emerging growth opportunities and challenge thinking about where we focus next.

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.