Senior Premium Lounge & Guest Experience Leader

dnata Travel Group; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Free Parking provided

Job summary

dnata is seeking a Senior Premium Services Manager to lead the marhaba meet & greet and lounge service at Sydney Airport. Based in Sydney, you will develop and drive the growth strategy for the marhaba lounge nationwide, overseeing service standards, quality, and budgeted outcomes.

You will coach and lead a team to deliver a 5-star guest experience, collaborate with marketing, events and operations, and ensure compliance with dnata policies while meeting guest needs with discretion.

Qualifications

• 10 years managerial experience in premium dining or hospitality.
• Diploma or Degree in F&B, Travel, Tourism or Hospitality Management.
• Strong HACCP, food safety and allergen knowledge.

Responsibilities

• Develop and deliver the growth strategy for the Marhaba lounge service nationally.
• Lead and coach the team to deliver premium guest experiences.
• Collaborate with marketing, events and sales for initiatives and promotions.
• Ensure compliance with dnata policies and safety standards.

Skills

Leadership

People management

Communication

Customer service

Problem solving

Education

Diploma/Degree in Food & Beverage, Travel, Tourism or Hospitality Management

AQF Associate Degree / Advanced Diploma / Diploma

Job description

dnata is seeking a Senior Premium Services Manager to lead the marhaba meet & greet and lounge service at Sydney Airport. Based in Sydney, you will develop and drive the growth strategy for the marhaba lounge nationwide, overseeing service standards, quality, and budgeted outcomes.

You will coach and lead a team to deliver a 5-star guest experience, collaborate with marketing, events and operations, and ensure compliance with dnata policies while meeting guest needs with discretion.