Lounge Services Attendant - Marhaba Airport Lounge

Dnata; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Five weeks annual leave

Competitive rates & penalty rates

Airport discounts

Fitness Passport access

Career development opportunities

Job summary

marhaba is part of the dnata Australia group and Emirates worldwide, launching a brand new premium lounge at Western Sydney Airport. This role combines hospitality, beverage service and lounge operations to deliver an exceptional guest experience from arrival to departure.

You’ll be a customer‑focused team player, delivering high standards in a fast‑paced environment. The role offers a dynamic roster, opportunities for growth within a global brand and access to wellbeing initiatives.

Qualifications

• Experience in hospitality, food and beverage or customer service.
• High standard of personal hygiene and presentation.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests and check lounge eligibility using internal systems.
• Maintain clean, organised guest areas and serve food and beverages.
• Prepare specialty coffees and a range of alcoholic and non‑alcoholic drinks.
• Set up dining areas and replenish buffet items in coordination with the culinary team.
• Support opening and closing of the lounge.
• Assist with daily ordering and catering preparation as required.
• Follow WHS, HACCP and food safety standards at all times.
• Comply with Marhaba policies and operational requirements.
• Identify opportunities to improve guest experience and service delivery.

Skills

Hospitality experience

Customer service orientation

Team player

Attention to detail

Strong communication

Job description

Western Sydney International Airport

Deliver exceptional service in a premium airport lounge environment.

We’re looking for a Lounge Services Attendant to join our team at a brand new, premium lounge Western Sydney Airport. This is a hands‑on role where you’ll combine customer service, food and beverage service and lounge operations to ensure our guests receive an exceptional experience from the moment they arrive.

Why Join marhaba?

marhaba is part of the dnata Australia group & Emirates group globally. Benefits include:

• Opportunity to be part of the launch of a brand new lounge at WSI.
• 5 weeks annual leave.
• Competitive rates and spectacular penalty rates.
• Airport discounts.
• Access to Fitness Passport, and other wellbeing initiatives.
• Join an established, global brand that offers significant development opportunities.

What You’ll Do:

• Welcome guests and check lounge eligibility using internal systems.
• Maintain clean, organised and presentable guest areas, including tables, floors, bars and buffet areas. You will serve and clear food and beverages, including supporting à la carte service.
• Prepare specialty coffees and a range of alcoholic and non‑alcoholic drinks.
• Work closely with the culinary team to set up dining areas, replenish buffet items and support daily catering requirements.
• Support the opening and closing of the lounge.
• Assist with daily ordering and catering preparation when required.
• Follow WHS, HACCP and food safety standards at all times.
• Follow all relevant Marhaba policies, procedures and operational requirements.
• Identify opportunities to improve the guest experience and service delivery.

What We Are Looking For:

• You’ll be a customer-focused team player who takes pride in delivering high standards and is willing to adapt to the needs of the lounge, sharing tasks and responsibilities as required. You’ll be comfortable working in a fast‑paced environment, have a genuine passion for hospitality and understand the importance of attention to detail.

You’ll Bring:

• Experience in hospitality, food and beverage, customer service or a similar environment.
• A high standard for personal hygiene and presentation, with a strong commitment to upholding exceptional customer service levels and delivering memorable customer experiences for all guests.
• Excellent communication and interpersonal skills including a professional, friendly and approachable manner.
• The ability to work effectively as part of a diverse operational team.
• Strong attention to hygiene, presentation and detail.
• The flexibility to support a range of operational duties as required.
• Ability to work effectively across a rotating roster in a fast‑paced operational environment.

This is an opportunity to build your career in aviation hospitality. You will be part of a team that takes pride in delivering exceptional service and creating memorable experiences for guests from around the world.

Please note, all dnata employees will require a police and security check to be able to successfully receive an ACIC Pass as a condition of successful employment and applicants must have unrestricted working rights in Australia.

If you’re passionate about hospitality, love working with people and thrive in a fast‑paced environment, we’d love to hear from you.

Please note, due to the volume of applicants, only successful candidates will be contacted.