Senior Practice Manager—Autonomous Surgical Admin (Genie)

Sydney ENT Clinic; Sydney; On-site; AUD 120,000 - 140,000; Full time

Job summary

Sydney ENT Clinic in Sydney seeks a Senior Practice Manager to take direct responsibility for day-to-day administrative and operational work in a busy tertiary academic surgical practice. You will manage referrals, surgery-tracking, bookings, billing, and patient communications with independence and professional judgement.

The role requires hands-on Genie proficiency, expert surgical billing knowledge in Australia and the ability to work autonomously from the outset.

Qualifications

• Genie proficiency and Australian surgical billing expertise are mandatory.
• Substantial senior administrative and operational experience in an Australian specialist surgical practice.
• Confident use of Genie for patient administration, billing, accounts and reporting.
• Understanding Medicare, private health funds, MBS item numbers, procedural rebates and patient out-of-pocket costs.
• Experience with inpatient and outpatient billing, health fund gaps, surgical estimates and informed financial consent.
• Experience with ECLIPSE claiming, account reconciliation, and resolving underpaid claims.

Responsibilities

• Process and track incoming referrals, obtain missing information and coordinate appointments through the established workflow.
• Maintain the surgery-tracking system, follow up patients and outstanding booking requirements, and coordinate theatre bookings with hospitals.
• Manage consulting schedules, patient correspondence and day-to-day administration, keeping patients and relevant colleagues informed.
• Prepare surgical estimates, coordinate informed financial consent and manage billing, claims, reconciliation and outstanding accounts.
• Investigate rejected or underpaid claims and follow them through to resolution.
• Maintain accurate Genie records and financial and operational reports.
• Identify administrative delays, take appropriate action and handle patient inquiries with professionalism.

Skills

Genie proficiency

Australian surgical billing

Billing & reconciliation

Workload management

Claims follow-up

Tools

Genie

ECLIPSE

Job description

Sydney ENT Clinic in Sydney seeks a Senior Practice Manager to take direct responsibility for day-to-day administrative and operational work in a busy tertiary academic surgical practice. You will manage referrals, surgery-tracking, bookings, billing, and patient communications with independence and professional judgement.

The role requires hands-on Genie proficiency, expert surgical billing knowledge in Australia and the ability to work autonomously from the outset.