Practice Manager / Operations Manager

Positive Sullutions PTY LTD; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Positive Sullutions is a six‑practitioner psychology clinic in Lalor. We are seeking a proactive Practice Manager to lead the operations, shape systems and culture, and report directly to our Director.

You will oversee day-to-day clinic operations, manage staff, coordinate onboarding, ensure NDIS/Medicare compliance, monitor budgets, and seek growth opportunities. This is a hands-on leadership role with real scope to influence outcomes.

Qualifications

• At least 2 years in practice management or equivalent leadership role.
• Qualifications in business, management, HR or equivalent hands‑on experience.
• Experience in staff management and client relations.

Responsibilities

• Overseeing day-to-day clinic operations—schedules, rosters, appointment utilisation and weekly flow.
• Leading and supporting administrative staff, recruiting onboarding and development.
• First point of contact for families: intake, service agreements, waitlists and care coordination.

Skills

Leadership

Operations management

Staff management

Communication

Budgeting

Problem-solving

Education

Business/Management degree or equivalent

Job description

Run the engine room of a growing psychology clinic. This is a genuine leadership role in a small team, not a senior admin position. You'll have real scope to shape systems, culture and growth, reporting directly to our Director.

Key responsibilities

• Overseeing day-to-day clinic operations — schedules, rosters, appointment utilisation and the flow of the working week
• Leading and supporting our administrative team, and helping recruit, onboard and develop new staff
• Being the first point of contact for families: managing intake, service agreements, waitlists and care coordination with warmth and professionalism
• Keeping us compliant and audit-ready across NDIS, Medicare, privacy and record-keeping requirements, and maintaining our policies and procedures
• Monitoring budgets, reviewing financial reports and overseeing procurement
• Identifying opportunities to grow — new referral relationships, expanded services, increased clinic capacity
• Resolving client and staff concerns early, fairly and well

About you

• At least 2 years in practice management, ideally including growing a practice (both staff numbers and client base)
• Qualifications in business, management, HR or equivalent hands‑on experience
• Experience in staff management and client relations
• Exceptional communication, organisation and problem‑solving skills
• The ability to be decisive and assertive while staying empathetic — you'll be balancing what families need with what the business needs, often in the same conversation
• A knack for building connections and collaborations, and for fostering a team people want to stay in
• Culturally responsive practice and a reflective, continuous‑improvement mindset
• NDIS/disability sector experience is highly desirable; a health or medical background is a bonus, not a requirement
• Current Working with Children Check, NDIS worker check and National Police Check

About us

Positive Sullutions is a six‑practitioner psychology clinic in Lalor. We work with children, youth, adults and families/networks impacted by trauma, neuro diversity, disability, life transitions, and challenging behaviours. With a warm, and welcoming culture, we offer a range of therapeutic approaches and tailor services to the needs of our clients. We take a holistic approach to care assisting networks not just the client understand and work through the challenges of day‑to‑day life through accessible, evidence‑based care. We're small enough that your work is visible and your ideas land quickly, and established enough to give you real systems to build on. We care as much about our staff thriving as our clients — that's not a line in a values statement, it's the reason this role exists.