Senior PM, Customer Billing Feasibility & Strategy

Leaders; Australian Capital Territory; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible/remote arrangements

Job summary

Leaders, in partnership with Peoplebank, is seeking a Senior Project Manager / Programme Lead to run a feasibility study of the current customer billing platform and operating model. You will assess the current state, quantify risk, and outline options for governance and delivery.

The role focuses on analysis and board-ready recommendations to decide whether change is required and the best path forward, not a full system implementation.

Qualifications

• Proven experience in utilities (water/energy)
• Senior project/program leadership on core system feasibility and strategy engagements
• Hands-on exposure to customer billing/CIS/revenue/payments platforms and their integrations
• Strong commercial & analytical capability: TCO modelling, cost/benefit, risk analysis
• Ability to produce executive/board-level documentation (business cases, recommendations)
• Stakeholder management across Technology, Finance, Customer, Operations and Procurement
• Vendor/partner engagement
• Excellent written communication and presentation skills

Responsibilities

• Lead feasibility assessment of the current billing platform and operating model.
• Quantify risk and total cost of ownership; assess future options.
• Produce board-ready recommendations on whether change is required and the best path forward.
• Engage with cross-functional stakeholders to inform decisions.
• Develop executive documentation and supporting business cases.

Skills

Program leadership

Feasibility assessment

Stakeholder management

Vendor engagement

Executive papers

Cost-benefit analysis

Billing platforms

Analytical skills

Job description

Leaders, in partnership with Peoplebank, is seeking a Senior Project Manager / Programme Lead to run a feasibility study of the current customer billing platform and operating model. You will assess the current state, quantify risk, and outline options for governance and delivery.

The role focuses on analysis and board-ready recommendations to decide whether change is required and the best path forward, not a full system implementation.