Senior Pharmacy Retail Leader - Elevate Customer Experience

Chemist Warehouse; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Training and development

Awards and recognition

Employee Assistance Program (EAP)

Job summary

Chemist Warehouse Charlestown NSW is seeking a Retail Coordinator to support day-to-day front-of-store operations and deliver an exceptional customer experience. In this hands-on leadership role, you will supervise frontline team members, ensure high service standards and product knowledge, and guide staff to meet KPIs.

The ideal candidate has experience as a senior pharmacy or retail assistant, with strong customer service skills and a proactive leadership attitude.

Qualifications

• Experience as a senior pharmacy assistant or retail professional.
• Certificate III in Community Pharmacy or Retail highly regarded.
• Strong customer service skills and rapport building.
• Supervise, coach and support team members.
• Knowledge of pharmacy or retail products and services.
• Attention to stock control and merchandising.

Responsibilities

• Always keep customer and employee information private and strictly confidential.
• Attend and as and when required assist with conducting staff meetings.
• Support and comply with all business and store policies and procedures.
• Maintain good working knowledge of the store's systems and processes.
• Assist with maintaining security procedures in store and any store emergencies.
• Lead by example and promote a positive working environment.
• Present and conduct yourself in a professional manner at all times, in line with the company's Code of Conduct.
• Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures.
• Perform any other reasonable duties as requested by your Manager.

Skills

Customer service

Team supervision

Coaching

Stock control

Merchandising

Fast-paced environment

Education

Certificate III in Community Pharmacy

Job description

Chemist Warehouse Charlestown NSW is seeking a Retail Coordinator to support day-to-day front-of-store operations and deliver an exceptional customer experience. In this hands-on leadership role, you will supervise frontline team members, ensure high service standards and product knowledge, and guide staff to meet KPIs.

The ideal candidate has experience as a senior pharmacy or retail assistant, with strong customer service skills and a proactive leadership attitude.