Retail Coordinator CWH Charlestown NSW

MyChemist Retail Group; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Recognition program

Employee Assistance Program

Job summary

Chemist Warehouse Charlestown NSW is seeking a Retail Coordinator to lead our pharmacy team and manage day-to-day store operations while delivering an exceptional customer experience. You will supervise frontline team members, ensure high service standards, maintain product knowledge, and support training and development in a fast-paced retail environment across our national network.

This hands-on leadership role offers career progression within a growing national network and a supportive team

Qualifications

• Experience as a senior pharmacy assistant or retail professional.
• Certificate III in Community Pharmacy or Retail highly regarded.
• Strong customer service skills and rapport-building.
• Proven ability to supervise and coach team members.
• Sound knowledge of pharmacy or retail products and services.

Responsibilities

• Supervise and support Pharmacy Assistants to ensure high standards of service.
• Coach and mentor team members and assist with training and development.
• Manage stock levels, merchandising, and store presentation standards.
• Support promotional activity and ensure pricing and displays are accurate.
• Handle customer queries and resolve complaints professionally.
• Work with the Retail Manager to achieve sales targets and KPIs.
• Ensure compliance with store procedures, safety standards, and policies.

Skills

Customer service

Team supervision

Stock control

Merchandising

Education

Certificate III in Community Pharmacy or Retail

Job description

Start your career as a Retail Coordinator at CWH Charlestown NSW

We have an exciting opportunity for a Retail Coordinator to join our pharmacy team. In this hands-on leadership role, you will support the day-to-day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuring high standards of service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you?

• Opportunity to step into a leadership and development role
• Work with a supportive and experienced pharmacy team
• Ongoing training to expand your product knowledge and leadership capability
• A fast-paced and rewarding retail environment
• Career progression opportunities within a growing national network
• You’ll have access to ongoing training and support to grow your career
• Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations
• We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)
• We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

• Assisting customers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines
• Providing guidance on Pharmacy Medicines and supporting prescription workflows where required
• Supervising and supporting Pharmacy Assistants to ensure high standards of service
• Coaching and mentoring team members, including assisting with training and development
• Managing stock levels, merchandising, and maintaining store presentation standards
• Supporting promotional activity and ensuring pricing and displays are accurate
• Handling customer queries and resolving complaints professionally
• Working closely with the Retail Manager to achieve sales targets and KPIs
• Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

• Always keep customer and employee information private and strictly confidential
• Attend and as and when required assist with conducting staff meetings
• Support and comply with all business and store policies and procedures
• Maintain good working knowledge of the store’s systems and processes
• Assist with maintaining security procedures in store and any store emergencies
• Lead by example and promote a positive working environment
• Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct
• Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures
• Perform any other reasonable duties as requested by your Manager.

About you:

• Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)
• Strong customer service skills with the ability to build rapport and trust
• Proven ability to supervise, coach, and support team members
• Sound knowledge of pharmacy or retail products and services
• Strong attention to detail with experience in stock control and merchandising
• Ability to work in a fast-paced environment and manage competing priorities
• A proactive, positive attitude with a strong sense of accountability.

NOTE: Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.