Senior Personal Services Team Lead - Financial Administration

Tasmanian Government; Tasmania; On-site; AUD 103,000 - 108,000; Full time

Benefits offered by this job

Flexible working

Job summary

Public Trustee in North Tasmania is seeking a Personal Services Team Leader to lead a team delivering financial administration for clients, manage a complex caseload, and exercise a formal delegation and discretion.

The role emphasizes proactive client service, engagement with stakeholders, and supporting staff through coaching and training, with pre-employment checks and commitment to flexible work arrangements.

Responsibilities

• Supervise a team who manage files with a high degree of complexity, providing guidance and support ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Manage a small caseload of files with a high degree of complexity, ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Represent Public Trustee at Tasmanian Civil and Administrative Tribunal hearings and provide operational guidance to the Tribunal in accordance with relevant legislation and how it applies to our role.
• Engage in and promote proactive client service and relationship building with clients, colleagues and stakeholders.
• Assist in the development of the technical skills base and the associated behaviours required within the team through the provision of monitoring, training, coaching and performance feedback as required.
• Exercise a high-level formal delegation and discretion in relation to the management of files and act for the Manager Personal Services Team, as required.

Job description

Public Trustee in North Tasmania is seeking a Personal Services Team Leader to lead a team delivering financial administration for clients, manage a complex caseload, and exercise a formal delegation and discretion.

The role emphasizes proactive client service, engagement with stakeholders, and supporting staff through coaching and training, with pre-employment checks and commitment to flexible work arrangements.