Personal Services Team Leader (851245)

Tasmanian Government; Tasmania; On-site; AUD 103,000 - 108,000; Full time

Benefits offered by this job

Flexible working

Job summary

Public Trustee in North Tasmania is seeking a Personal Services Team Leader to lead a team delivering financial administration for clients, manage a complex caseload, and exercise a formal delegation and discretion.

The role emphasizes proactive client service, engagement with stakeholders, and supporting staff through coaching and training, with pre-employment checks and commitment to flexible work arrangements.

Responsibilities

• Supervise a team who manage files with a high degree of complexity, providing guidance and support ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Manage a small caseload of files with a high degree of complexity, ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Represent Public Trustee at Tasmanian Civil and Administrative Tribunal hearings and provide operational guidance to the Tribunal in accordance with relevant legislation and how it applies to our role.
• Engage in and promote proactive client service and relationship building with clients, colleagues and stakeholders.
• Assist in the development of the technical skills base and the associated behaviours required within the team through the provision of monitoring, training, coaching and performance feedback as required.
• Exercise a high-level formal delegation and discretion in relation to the management of files and act for the Manager Personal Services Team, as required.

Job description

Applications must be submitted by Sunday 18 October, 2026 11:55 PM

Sunday 18 October, 2026 11:55 PM AEST

Award/Classification:

General Stream Band 5 - Tasmanian State Service Award

$103,290 to $108,307 per annum

Employment type:

Permanent, full-time

Region:

North

This position contributes to the efficient and effective operation of the Personal Services Team in the Public Trustee by leading a team in undertaking financial administration, which includes managing a complex caseload, exercising a formal delegation and discretion and engaging in proactive client service and relationship building to meet the objectives of the organisation.

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Public Trustee supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

As a Personal Services Team Leader, you will be supporting staff that work closely with clients, some of whom may be experiencing significant challenges related to their circumstances or disability. This may include people living with mental health conditions, acquired brain injury, age‑related conditions, or congenital or intellectual disabilities. At times, clients may be upset, distressed or displaying behaviours that reflect the difficulties they face. Approaching each interaction with respect, service and integrity will be essential in ensuring every person feels valued, supported and treated with dignity.

As a Personal Services Team Leader, you will also encounter complex and emotive situations, including instances of customer aggression, as you provide services to community members who may be vulnerable or grieving. Your ability to respond with empathy, patience and professionalism will make a meaningful difference in helping customers navigate some of the most challenging moments of their lives.

We understand that this work can be emotionally demanding, and your wellbeing matters deeply to us. We encourage you to reflect on the personal resilience, self‑care practices and coping strategies that will help you thrive in this impactful and rewarding role. In keeping with our commitment to respect, service and integrity, we will support you through access to Professional Supervision, on‑site counselling services, our Employee Assistance Program (EAP), and ongoing training and development. Our goal is to ensure you feel safe, supported and empowered as you deliver high‑quality service to our community.

Hours per fortnight

73.50 hours per fortnight- flexible options available.

Major Functions

• Supervise a team who manage files with a high degree of complexity, providing guidance and support ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Manage a small caseload of files with a high degree of complexity, ensuring that financial administration is managed effectively in accordance with relevant legislation, procedural guidelines and client instructions.
• Represent Public Trustee at Tasmanian Civil and Administrative Tribunal hearings and provide operational guidance to the Tribunal in accordance with relevant legislation and how it applies to our role.
• Engage in and promote proactive client service and relationship building with clients, colleagues and stakeholders.
• Assist in the development of the technical skills base and the associated behaviours required within the team through the provision of monitoring, training, coaching and performance feedback as required.
• Exercise a high-level formal delegation and discretion in relation to the management of files and act for the Manager Personal Services Team, as required.

Pre-employment Requirements

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy
• Disciplinary action in previous employment.