Senior People Advisor - Hybrid HR Advisory

Australian Financial Complaints Authority Limited; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Hybrid working

Inclusive leave options

Job summary

Australian Financial Complaints Authority Limited in Melbourne seeks a Senior People Advisor to join our People & Culture team on a fixed-term contract through to 30 June 2027. You will provide trusted, practical advice across employee relations and the broader lifecycle, coaching fellow advisers, and helping ensure a consistent, high‑quality experience for our people.

As we evolve our ways of working and implement an HRIS, you’ll help maintain continuity while shaping processes, policies and

Qualifications

• Significant hands-on HR generalist experience at senior advisory level.
• Strong experience managing employee relations and lifecycle matters.
• Deep knowledge of Australian employment law incl. Fair Work Act and NES.
• Experience interpreting industrial instruments and People policies in practical workplace situations.
• Strong judgement and confidence assessing risk and navigating sensitive or complex people matters.
• Experience coaching other HR professionals, reviewing advice and building capability without needing formal people leadership responsibility.
• Practical experience with People policy governance, review and implementation.
• Ability to manage competing priorities, build trusted stakeholder relationships and translate complex employment requirements into clear, practical advice.
• A relevant HR or related qualification.

Responsibilities

• Provide practical, commercially sound advice across employee relations and lifecycle matters.
• Use your judgement to assess risk, confidently manage complex matters and recognise when specialist support or escalation is required.
• Act as an escalation point for People Advisors and Coordinators, providing coaching, guidance and quality review.
• Support daily triage, prioritisation and consistent case management across the People Advisory team.
• Help embed our tiered People service model, including clear ways of working, ownership, hand‑offs and escalation pathways.
• Oversee People policy governance, including review cycles, consultation, approvals and publication.
• Review and simplify policies, procedures, templates and guidance to keep them practical, current and aligned with legislative requirements.
• Identify opportunities to improve advisory processes, workflows and service delivery.
• Provide practitioner input into HRIS testing and readiness activities where required.
• Partner across People & Culture and with teams including Payroll, Legal and Risk.

Skills

HR generalist

Employee relations

Employment law AU

Industrial instruments

Risk assessment

Coaching peers

Policy governance

Stakeholder management

HR qualification

Education

HR qualification or related degree

Job description

Australian Financial Complaints Authority Limited in Melbourne seeks a Senior People Advisor to join our People & Culture team on a fixed-term contract through to 30 June 2027. You will provide trusted, practical advice across employee relations and the broader lifecycle, coaching fellow advisers, and helping ensure a consistent, high‑quality experience for our people.

As we evolve our ways of working and implement an HRIS, you’ll help maintain continuity while shaping processes, policies and