Senior People Advisor

Australian Financial Complaints Authority; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Inclusive leave options

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Job summary

Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Senior People Advisor on a fixed-term contract through to 30 June 2027. You’ll provide trusted HR guidance across employee relations and lifecycle matters, working within our People & Culture team to support a high-quality employee experience.

You’ll coach fellow advisers, help evolve advisory practices and contribute to an HRIS implementation while maintaining operational continuity during this critical period for AFCA's

Qualifications

• Significant hands-on HR generalist experience at a senior advisory level.
• Strong experience independently managing employee relations and lifecycle matters.
• Deep knowledge of Australian employment law: Fair Work Act and NES.
• Experience interpreting industrial instruments and People policies.
• Strong judgement and risk assessment in sensitive matters.
• Experience coaching other HR professionals without formal leadership.
• Practical experience with People policy governance, review and implementation.
• Ability to manage competing priorities and build trusted relationships.
• Relevant HR or related qualification.

Responsibilities

• Provide practical, commercially sound advice across employee relations and lifecycle matters.
• Act as escalation point for People Advisors; coaching and quality review.
• Support daily triage, prioritisation and case management across the People Advisory team.
• Help embed tiered People service model with clear ownership and escalation.
• Oversee policy governance including review cycles and publication.
• Review and simplify policies, templates and guidance.
• Identify opportunities to improve advisory processes and service delivery.
• Provide input into HRIS testing and readiness as required.
• Partner with Payroll, Legal and Risk.

Skills

HR generalist

Employee relations

Employment legislation

Industrial instruments

Judgement

Coaching others

Policy governance

Stakeholder management

HR qualification

Education

HR qualification

Job description

Australian Financial Complaints Authority – Sydney CBD NSW

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Bring your HR expertise to a role where your judgement, coaching and practical advice will make a real impact.

We’re looking for an experienced Senior People Advisor to join AFCA’s People & Culture team on a fixed-term contract through to 30 June 2027.

This is a great opportunity for an accomplished HR generalist who enjoys being close to the action. You’ll provide trusted, practical advice across employee relations and the broader employee lifecycle, coach and support fellow People Advisors, strengthen our advisory practices and help ensure we continue delivering a consistent, high-quality experience for our people.

You’ll join us at an important time for People & Culture. As we continue to evolve the way we work and undertake an HRIS implementation, you’ll play a key role in maintaining operational continuity while helping us improve the processes, policies and ways of working that underpin our People Advisory service.

What you’ll be doing

As our Senior People Advisor, you’ll:

• Provide practical, commercially sound advice across employee relations and employee lifecycle matters.
• Use your judgement to assess risk, confidently manage complex matters and recognise when specialist support or escalation is required.
• Act as an escalation point for People Advisors and Coordinators, providing coaching, guidance and quality review.
• Support daily triage, prioritisation and consistent case management across the People Advisory team.
• Help embed our tiered People service model, including clear ways of working, ownership, hand-offs and escalation pathways.
• Oversee People policy governance, including review cycles, consultation, approvals and publication.
• Review and simplify policies, procedures, templates and guidance to keep them practical, current and aligned with legislative requirements.
• Identify opportunities to improve advisory processes, workflows and service delivery.
• Provide practitioner input into HRIS testing and readiness activities where required.
• Partner across People & Culture and with teams including Payroll, Legal and Risk.

Qualifications

You’ll be an experienced HR practitioner who can quickly build credibility and operate with a high degree of autonomy.

We’re looking for someone with:

• Significant hands-on HR generalist experience at a senior advisory level.
• Strong experience independently managing employee relations and employee lifecycle matters.
• Deep working knowledge of Australian employment legislation, including the Fair Work Act and National Employment Standards.
• Experience interpreting and applying industrial instruments and People policies in practical workplace situations.
• Strong judgement and confidence assessing risk and navigating sensitive or complex people matters.
• Experience coaching other HR professionals, reviewing advice and building capability without needing formal people leadership responsibility.
• Practical experience with People policy governance, review and implementation.
• The ability to manage competing priorities, build trusted stakeholder relationships and translate complex employment requirements into clear, practical advice.
• A relevant HR or related qualification.

Experience supporting an HRIS implementation or HR transformation would be highly regarded

Additional Information

Additional information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.