Senior Parts Interpreter & Team Mentor

Penske Australia & New Zealand; Darwin; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Onsite parking

Accredited Training & Development

Safety, technical and leadership培训

Competitive Remuneration

Reward and Recognition Programs

Employee Referral Program

Employee Assistance Program

Family Friendly Benefits including Par

Penske Perks: retailer discounts

Résumé du poste

Penske Australia & New Zealand is seeking a Senior Parts Advisor / Parts Interpreter to lead and mentor the Darwin branch’s Parts team. You will drive parts sales, interpret technical information and support service, sales and inventory processes to keep customers moving.

This role combines hands-on customer service with leadership, stock planning and cross‑department collaboration, delivering accurate parts support and helping the branch grow with strategic initiatives.

Qualifications

• High School Certificate; progress toward a Certificate in Parts Interpreting is desirable.
• Minimum 2 years’ experience in a parts interpreting or related role.
• Strong knowledge of MTU, Detroit Diesel, Allison and related product lines.
• Understanding of internal combustion engines; automatic transmissions preferred.
• Ability to read and interpret catalogues, bulletins and technical literature.
• Solid understanding of parts warehousing principles.
• Competent computer skills, including Outlook, Word and Excel.
• Proactive, customer‑focused mindset with strong communication skills.

Responsabilités

• Providing daily mentoring, coaching and support to Parts Advisors to maintain high customer service standards.
• Acting as 2IC to the Parts Manager, stepping in during leave or absence.
• Responding to customer enquiries at the counter and over the phone, ensuring accurate parts identification.
• Increasing and maximising parts sales, including associated products such as coolant and oil.
• Monitoring customer back orders and reviewing them weekly to maximise sales opportunities.
• Building strong customer relationships and promoting the use of genuine parts.
• Staying up to date with product developments and using this knowledge to support customers and the team.
• Supporting inventory management, including stock monitoring, forecasting and order review.
• Making recommendations on stock levels and inter‑branch transfers.
• Participating in stocktakes and parts call‑outs as required.
• Using up‑selling and cross‑selling methods to grow sales and promote new products.
• Making outbound calls when required to promote products, improvements and promotions.

Connaissances

Parts interpreting

Customer focus

Communication skills

Computer skills

Catalogues & literature

Warehousing principles

Engines knowledge

Transmissions knowledge

Formation

High School Certificate

Certificate in Parts Interpreting (desirable)

Description du poste

Penske Australia & New Zealand is seeking a Senior Parts Advisor / Parts Interpreter to lead and mentor the Darwin branch’s Parts team. You will drive parts sales, interpret technical information and support service, sales and inventory processes to keep customers moving.

This role combines hands-on customer service with leadership, stock planning and cross‑department collaboration, delivering accurate parts support and helping the branch grow with strategic initiatives.