Senior Auto Parts Specialist & Customer Solutions Lead

Sterling Parts Australia; Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

Sterling Parts Australia is seeking a Senior Auto Parts Interpreter to join our Customer Relations team at the Victoria West Derrimut branch. You’ll identify parts, provide tailored quotes and finalise sales mostly through our website and phone channels, acting as a trusted partner to mechanics and workshops.

As a senior team member, you’ll handle complex enquiries with expert knowledge, build long-term relationships, and help teammates with difficult questions.

Qualifications

• Demonstrated focus on accuracy when identifying parts and cross-referencing for older vehicles.
• Strong knowledge of automotive parts and compatibility.
• Experience converting quotes into sales and building supplier relationships.
• Excellent phone and written communication with customers and workshops.

Responsibilities

• Identify parts accurately and provide tailored quotes to finalise sales.
• Assist customers primarily via website and phone channels.
• Handle complex enquiries independently with product knowledge guiding decisions.
• Support teammates and contribute to career progression within the team.

Skills

Attention to detail

Product knowledge

Quote conversion

Trade relationships

Clear communication

Job description

Sterling Parts Australia is seeking a Senior Auto Parts Interpreter to join our Customer Relations team at the Victoria West Derrimut branch. You’ll identify parts, provide tailored quotes and finalise sales mostly through our website and phone channels, acting as a trusted partner to mechanics and workshops.

As a senior team member, you’ll handle complex enquiries with expert knowledge, build long-term relationships, and help teammates with difficult questions.