Senior Ops Lead, Outsourced Services (WFH)

[axr] Recruitment & Search; Sydney; Híbrido; AUD 160.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

1 day WFH after probation

Descripción de la vacante

[axr] Recruitment & Search is seeking a Senior Operations Manager for outsourced services in Sydney. The role owns the contract end-to-end, overseeing delivery, performance and client relationships with direct leadership of a small team.

You will manage a large, award-based workforce, handle complex people matters, ensure KPIs are met, and maintain strong client ties while liaising with the leadership team. Office-based with 1 day WFH after probation.

Formación

• Led large award-based teams in 24/7 or shift-based operations.
• Managed outsourced service contracts from the supplier side with accountability for KPIs, staffing and client relations.
• Acted as final escalation point for people and contract issues and made risk-based decisions.
• Handled performance, conduct, WHS and Fair Work matters first hand.

Responsabilidades

• Own the contract end to end, including delivery, performance and client relationship with full accountability for results.
• Act as escalation point for contract and people matters with delegated authority.
• Lead a small team covering contract management and people delivery to operate the contract as one.
• Oversee a large, award-based workforce including planning, recruitment, retention and training.
• Handle complex people matters and determine when to resolve or escalate with additional support.
• Ensure contractual KPIs are met, particularly staffing levels and turnover, and build strong client relationships.
• Represent the business at senior stakeholder meetings and coordinate cross-team responses to incidents or urgent issues.
• Identify opportunities for wider services and refer to the commercial team.

Conocimientos

Team leadership

KPI management

Client relationship

Risk escalation

Descripción del empleo

[axr] Recruitment & Search is seeking a Senior Operations Manager for outsourced services in Sydney. The role owns the contract end-to-end, overseeing delivery, performance and client relationships with direct leadership of a small team.

You will manage a large, award-based workforce, handle complex people matters, ensure KPIs are met, and maintain strong client ties while liaising with the leadership team. Office-based with 1 day WFH after probation.