Senior Operations Manager

Ekera Dental; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Ekera Dental, a growing national dental group with 55 practices, seeks a Senior Operations Manager to lead operational performance across the network and partner with practice leaders, clinicians and support teams to drive growth and patient experience.

Reporting to the General Manager, you will guide a team of Business Liaison Managers, oversee budgeting and governance, and deliver strategic initiatives across locations, including interstate travel.

Qualifications

• Proven multi-site operations leadership experience.
• Strong commercial and financial acumen.
• Track record of driving business performance and operational excellence.
• Exceptional leadership, coaching and stakeholder management.
• Experience leading teams across multiple locations and managing change initiatives.

Responsibilities

• Lead and support a team of Business Liaison Managers across a national network of dental practices.
• Drive operational performance, business growth and accountability across locations.
• Partner with practice leaders to improve profitability, productivity and patient growth.
• Monitor key business metrics and identify opportunities for continuous improvement.
• Lead the implementation of strategic initiatives and operational projects.
• Build relationships with clinicians, practice managers and support office teams.
• Support practices in achieving compliance, accreditation and governance.
• Contribute to budgeting, forecasting and business planning.
• Champion a high-performance culture focused on collaboration and patient care.

Skills

Multi-site leadership

Commercial acumen

Leadership & coaching

Stakeholder management

Change management

Job description

Ekera Dental is a growing national dental group with 55 practices across multiple states. As we continue to expand, we're looking for an experienced Senior Operations Manager to lead operational performance across our network and help shape the future of our business.

Reporting to the General Manager, you'll lead a team of Business Liaison Managers and work closely with practice leaders, clinicians, and support office teams to drive growth, improve performance, and deliver exceptional patient experiences.

Key Responsibilities

• Lead and support a team of Business Liaison Managers across a national network of dental practices.
• Drive operational performance, business growth, and accountability across multiple locations.
• Partner with practice leaders to improve profitability, productivity, patient growth, and team performance.
• Monitor key business metrics and identify opportunities for continuous improvement.
• Lead the implementation of strategic initiatives and operational projects across the network.
• Build strong relationships with clinicians, practice managers, and support office teams.
• Support practices in achieving compliance, accreditation, and governance requirements.
• Contribute to budgeting, forecasting, and business planning activities.
• Champion a high-performance culture focused on collaboration, accountability, and exceptional patient care.

What You’ll Bring

• Proven experience in multi-site operations leadership.
• Strong commercial and financial acumen.
• A track record of driving business performance and operational excellence.
• Exceptional leadership, coaching, and stakeholder management skills.
• Experience leading teams across multiple locations and managing change initiatives.

Why Join Ekera Dental?

• Be part of a rapidly growing national organisation.
• Influence strategy and operational outcomes at scale.
• Work alongside a passionate and supportive leadership team.
• Enjoy a role with autonomy, variety, and genuine impact.
• This role requires regular interstate travel to support practices across our network.