Senior Service Delivery Leader: Contractor Network & Growth

Nationwide Group; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work environment

RACV discounts

Leadership programs and workshops

Job summary

Nationwide Group in NSW leads mobility and roadside solutions with a senior operations focus. We seek a Senior Service Delivery Manager to drive performance of Tow Truck Operators, contractor networks and resources from our NSW towing operations and Silverwater offices.

The role reports to the State Manager and emphasizes accountability, safety, and commercial outcomes while coordinating on-road drivers and partners to deliver reliable service.

Qualifications

• Proven leadership in complex, fast-paced operations.
• Experience managing a contractor workforce and performance.
• Strong focus on safety, compliance and quality outcomes.
• Ability to influence, build relationships and drive accountability.
• Data-driven approach to improving operational performance.

Responsibilities

• Lead operational performance to meet customer demand and service commitments.
• Build and strengthen a high-performing network of Tow Truck Operators and contractor partners.
• Set clear expectations and drive accountability across performance, behaviour, safety and compliance.
• Manage workforce, contractor and fleet capacity to meet operational demand.
• Use operational and commercial insights to improve productivity, efficiency and service delivery.
• Build strong relationships with customers, contractors and internal stakeholders.
• Lead continuous improvement and operational change initiatives.
• Champion a strong safety culture across operations.

Skills

Leadership

Contractor Management

Stakeholder Management

Safety & Compliance

Operational Leadership

Education

Business, Management or Transport & Logistics

Job description

Nationwide Group in NSW leads mobility and roadside solutions with a senior operations focus. We seek a Senior Service Delivery Manager to drive performance of Tow Truck Operators, contractor networks and resources from our NSW towing operations and Silverwater offices.

The role reports to the State Manager and emphasizes accountability, safety, and commercial outcomes while coordinating on-road drivers and partners to deliver reliable service.