Senior Operations Digital Solutions Manager

SA Health - Dept for Health and Wellbeing; Adelaide; On-site; AUD 138,000 - 169,000; Full time

Job summary

SA Health in Adelaide is seeking an experienced Senior Operations Digital Solutions Manager to direct and oversee the Clinical Information Systems (CIS) programs, ensuring end-to-end operational management and support of critical systems such as Sunrise EMR, PAS, SRMS, and CHIB.

You will lead high-performing teams, develop policies and practices for reliable system performance, and coordinate incident management, reporting, and dependencies across CIS to support SA Health's healthcare delivery.

Responsibilities

• Directs strategic planning, delivery, and operation of SA Health CIS programs and services.
• Leads teams delivering CIS programs to ensure reliable, stable systems for end users.
• Develops strategies and frameworks to deliver high-quality application support services.
• Oversees incident, problem and request management and system reporting obligations.
• Manages interdependencies of clinical information systems affecting critical business functions.

Job description

Senior Operations Digital Solutions Manager

• Department for Health and Wellbeing – Digital Health SA – Clinical Information Systems
• Salary: $153,887 – SS/SM2 – Full Time / Ongoing – Permanent

Overview:

• The Senior Operations Digital Solutions Manager, CIS is accountable for directing, leading and managing the complex environment in the strategic planning, delivery, operation and evaluation of critical programs, projects and services that ensure the effective end-to-end operational management and support of SA Health Clinical information Systems (CIS).
• The role leads, directs and guides high performing teams in the delivery of critical and complex CIS related programs that ensure the effective management and delivery of day to day operations and the delivery of reliable, stable and upgraded systems to end users.
• Utilises unique knowledge to formulate strategies, frameworks, policies and practices that ensure high quality and effective application support services are available to SA Health customers, including for systems such as Sunrise EMR and PAS, Statewide Referral Management System (SRMS), Cloud Health Information Broker (CHIB) and Digital system testing.
• The role oversees the development, implementation and evaluation of complex processes and systems that ensure the consistent, accurate and timely management of incidents, problems and requests, the management and resolution of product defects and the delivery of system reporting obligations.
• Utilises specialised knowledge and expertise to manage CIS operations, including complex and unique interdependencies of clinical information systems and impacts on critical business functions that have significant technical and strategic outcomes.

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Job ref: 947797

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment).

Immunisation Risk for this position is Category C (minimal patient contact).