Senior Officer, State Control Centre Operations and Watch Desk

Department of Justice and Community Safety VIC; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Justice and Community Safety VIC in Melbourne is seeking two Senior Officers for State Control Centre Operations and Watch Desk. The roles require working on a 24/7 rotational roster, with on-site duties at the State Control Centre and active involvement in situational monitoring, reporting, and emergency communications.

You will mentor the Watch Desk team, support SCC operations, and help deliver timely intelligence products for senior decision-makers, while coordinating with

Qualifications

• Prior experience developing and applying business plans, policies and/or procedures.
• Understanding of command and control arrangements within Victoria is desirable.
• Sound analytical skills with the ability to interpret data and present information for senior stakeholders.
• Strong written and verbal communication skills.
• Proven ability to work independently or as part of a team.

Responsibilities

• Provide mentorship, guidance and support to enable the delivery of work against the Watch Desk's service offer.
• Contribute to the effective functioning of the SCC and support the delivery of legislative and operational requirements.
• Produce timely situation reports and intelligence products to support decision-making within the SCC.
• Create and publish emergency information and warnings, monitor VicEmergency social media and support media requirements.

Skills

Analytical skills

Communication skills

Mentorship & guidance

Work independently or in a team

Reporting and documentation

Education

Tertiary qualifications in intelligence or communications

Job description

Senior Officer, State Control Centre Operations and Watch Desk

Department of Justice and Community Safety VIC - Melbourne VIC

• Utilise your analytical & communication skills to support operational response within Emergency Management Victoria.
• 2 x Ongoing, Full Time Shift Work opportunity.

The Department of Justice and Community Safety is seeking two Senior Officers, State Control Centre Operations and Watch Desk to provide a critical role at the Readiness, Response and State Operations Branch.

About the Business Unit

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria.

EMV drives the integration of policy, strategy, operational coordination, sector specific technology, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary & Chief Executive, and Emergency Management Commissioner, and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

The Watch Desk is a multi-skilled and multi-disciplinary team, operating 24/7, 365 days a year to provide a base service offer for the State Control Centre (SCC) and coordinated delivery of SCC functions. It will maintain a state of readiness to support response to relevant emergencies or no-notice events. It is responsible for situational monitoring and reporting, issuing incident notifications and warnings, and managing centre operations. The Watch Desk also provides support to stewardship teams and other areas of EMV during periods of low operational activity.

About the Role

This is a designated shift work role and you will be required to perform duties on a 24/7 rotational roster, including days, nights, weekends and public holidays. You will be remunerated in line with these shift work requirements.

This role requires you to work on-site at the State Control Centre at all times.

Some of your duties will include:

• Provide mentorship, guidance and support to enable the delivery of work against the Watch Desk's service offer.
• Contribute to the effective functioning of the SCC and support the delivery of legislative and operational requirements of the Emergency Management Commissioner.
• Contribute to the timely and accurate production of situation reports and intelligence products to support tactical, operational and strategic decision-making within the SCC, including by identifying and monitoring relevant data and information sources.
• Create and publish emergency information and warnings, monitor the VicEmergency social media channels and support media requirements.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Prior experience developing and applying business plans, policies and/or procedures.
• Understanding of the State's Command and Control arrangements that operate within Victoria (or like jurisdiction) is desirable.
• Sound analytical skills with the ability to interpret data and present information into valuable reporting form for senior stakeholders.
• Strong written and verbal communication skills.
• Proven ability to productively work independently or as part of a team.

Qualifications/requirements

• Tertiary qualifications inintelligence, communications or a similar discipline are desirable. desirable.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.