Officer, Support and Facilities

Department of Justice; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Emergency Management Victoria seeks two Officer, Support and Facilities to assist the State Control Centre's daily operations in Melbourne. The role provides on-site support to activated staff, maintains ICT equipment, and ensures rostering and logistics are delivered efficiently.

You will work within SCC processes, support briefings and reporting, and contribute to incident management readiness during standby periods outside regular hours.

Qualifications

• Solid administrative and customer service skills.
• Competent in the use of Microsoft Office Suite.
• Prior experience in facilities management with an understanding of ICT approaches and development is desirable.
• Prior experience within the Victoria Public Service or a similar environment would be advantageous.

Responsibilities

• Ensure effective agency communication flows to internal and external stakeholders.
• Provide SCC administrative support to ensure the operational functions of the SCC are delivered efficiently.
• Arrange, prepare and assist in the delivery of briefings, reports, meetings, meeting minutes and presentations.

Skills

Administrative skills

Customer service

MS Office proficiency

Facilities management

Victoria Public Service experience

Education

Tertiary qualifications in a relevant field

Tools

Microsoft Office Suite

Job description

• Assist and support the operations of the State Control Centre.
• 2 x Ongoing, full time opportunities.

The Department of Justice and Community Safety is seeking two Officer, Support and Facilities to provide a critical role within Emergency Management Victoria.

About the Business Unit

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria.

EMV drives the integration of policy, strategy, operational coordination, sector specific technology, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary & Chief Executive, and Emergency Management Commissioner, and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

State Control Centre

EMV has legislative responsibility for managing the State Control Centre (SCC), Victoria's primary control centre for managing emergencies. It comprises a Watch Desk, which provides a base service and operates 24 hours a day, 7 days a week, 365 days a year, and stewardship teams that are functionally aligned to the Australasian Inter-service Incident Management System (AIIMS) framework and principles. Stewardship teams focus on sector-wide governance, coordination and engagement, capability building, strategic planning and continuous improvement. They also support internal SCC business and provide core operational support to the SCC, as needed.

Logistics and Facilities Team

The Logistics and Facilities team maintains stewardship of the Logistics and Finance functions for state, region and incident tiers and manages SCC logistics, assets and facilities., and finances

About the Role

The Officer, Support and Facilities assists the operations of the SCC and ensure the Emergency Management Commissioner (EMC), staff and surge personnel are supported in the undertaking of their rostered duties.

The role supports the implementation of the SCC operational business systems and processes and provides onsite support to all activated staff and maintain all the SCC ICT equipment ensuring faults are identified and rectified.

The role requires you to participate in the SCC's emergency management arrangements, including being placed on standby in accordance with the VPS Enterprise Agreement 2024; this may include being recalled to work during the standby period. Standby is scheduled outside ordinary business hours.

You will also be required to undertake emergency management roles in the SCC and other locations as required, and commensurate with relevant training and endorsements.

Some of your duties will include:

• Ensure effective agency communication flows to internal and external stakeholders. This involves extensive use of phone, SMS, email, internet and agency applications, as appropriate.
• Provide SCC administrative support to ensure the operational functions of the SCC are in accordance with requirements and are delivered in an efficient and effective manner.
• Arrange, prepare and assist in the delivery of briefings, reports, meetings, meeting minutes and presentations, including visual and electronic displays to a wide range of stakeholders.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Solid administrative and customer service skills
• Competent in the use of Microsoft Office Suite.
• Prior experience in facilities management with an understanding of ICT approaches and development is desirable.
• Prior experience within the Victoria Public Service or a similar environment would be advantageous.

Qualifications/requirements

• Tertiary qualifications in a relevant field would be advantageous, but not required.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.