Senior Workers' Comp & Injury Recovery Lead

ISS Facility Services (Australia); Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development

Employee discounts

Job summary

ISS Facility Services Australia in Sydney's Macquarie Park is seeking an experienced Case Manager to lead workers compensation and injury management, handling end-to-end claims and return-to-work planning. You will provide senior technical guidance, training to colleagues, and collaborate with managers, clinicians and insurers to deliver timely, safe outcomes for injured workers.

This full-time role offers a supportive, values-driven culture with opportunities to influence practice and policy

Qualifications

• Experience in workers compensation and injury management.
• Knowledge of NSW return-to-work standards and legislation.
• Ability to manage end-to-end claims.

Responsibilities

• Managing workers compensation claims end to end, including early intervention and return-to-work planning.
• Promoting recovery at work and identifying suitable duties with managers.
• Participating in medical case conferences with injured workers and treating practitioners.
• Ensuring claims activities meet timeframes, regulatory requirements and performance measures across compliance, case management and data quality.
• Administering workers compensation entitlements, including PIAWE, ongoing weekly benefits and claims-related payments.
• Maintaining accurate and timely claims documentation and data within the injury management system.
• Conducting regular claims reviews and reporting to managers.
• Supporting operational teams on workers compensation responsibilities.
• Providing senior technical support and training to other claims team members.
• Supporting the implementation of workplace injury management policies, procedures and programs while fostering a positive recovery-at-work and safety culture.

Skills

Workers compensation experience

Injury management

Case management

Education

NSW Return to Work Coordinator certification

Job description

ISS Facility Services Australia in Sydney's Macquarie Park is seeking an experienced Case Manager to lead workers compensation and injury management, handling end-to-end claims and return-to-work planning. You will provide senior technical guidance, training to colleagues, and collaborate with managers, clinicians and insurers to deliver timely, safe outcomes for injured workers.

This full-time role offers a supportive, values-driven culture with opportunities to influence practice and policy