Senior Claims Officer

Qantas; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Travel discounts

Flexible parental leave 18 weeks

Salary packaging options

Wellbeing app

Job summary

Qantas is seeking a Senior Claims Officer to manage a portfolio of complex NSW workers’ compensation claims, supporting recovery and return to work from our Mascot Head Office. You will lead end-to-end claims management, review liability decisions, and develop injury management strategies.

The role requires strong stakeholder management, excellent communication, and deep knowledge of NSW legislation. This is a 12-month fixed-term role with opportunities to contribute to a national support

Qualifications

• Extensive experience managing complex Workers’ Compensation claims.
• Strong knowledge of the NSW Workers’ Compensation legislative framework and Standards of Practice.
• Proven ability to make sound liability decisions and manage complex claims outcomes.
• Experience developing and implementing effective injury management and return-to-work strategies.
• Strong understanding of PIAWE calculations and weekly benefits administration.
• Ability to identify barriers to recovery and implement person-centred claims management solutions.
• Excellent stakeholder management with the ability to build trusted relationships across all levels.
• Strong verbal and written communication skills with the ability to influence outcomes.
• Attention to detail, analytical capability and commitment to confidentiality.

Responsibilities

• Lead end-to-end management of a portfolio of complex NSW workers’ compensation claims.
• Review and assess claims in accordance with NSW legislation and standards of practice.
• Develop and implement injury management and return-to-work strategies.
• Educate and assist employees and managers on workers’ compensation processes.

Skills

Complex claims management

NSW workers’ compensation knowledge

Liability decisions

Injury management strategies

PIAWE calculations

Stakeholder management

Verbal and written communication

Confidentiality

Microsoft Office

Tools

Microsoft Office

Claim management software

Job description

• Parent Business Function: Operations & Safety
• Time Type: Full time
• Worker Sub-Type: Fixed Term

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Manage complex workers’ compensation claims and drive positive recovery outcomes.
• Join a specialist team delivering expert claims and injury management support.
• 12-month fixed-term opportunity based in our Mascot Head Office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

The Senior Claims Officerposition is part of a centralised national support service that is responsible for the end-to-end management of a portfolio of complex NSW workers compensation claims with the aim of supporting our employees through their recovery and return to work. You will manage a wide-range portfolio of claims as well as review and assess workers compensation claims in accordance with NSW Workers Compensation legislation, standards of practice, make liability decisions on claims and treatment.

This role will be responsible for effective claims and injury management strategies. You will influence, motivate and strive to deliver exceptional claims management outcomes, educating and assisting employees and business managers on workers’ compensation. You will lead case reviews and assist with the development of claims management strategies on all open claims.

To be considered for this role you will have:

• Extensive experience managing complex Workers’ Compensation claims across a diverse portfolio.
• Strong knowledge of the NSW Workers’ Compensation legislative framework, regulations and Standards of Practice.
• Proven ability to make sound liability decisions and manage complex claims outcomes.
• Experience developing and implementing effective injury management and return-to-work strategies.
• Strong understanding of PIAWE calculations and Workers’ Compensation weekly benefits administration.
• Ability to identify barriers to recovery and implement person-centred claims management solutions.
• Excellent stakeholder management skills, with the ability to build trusted relationships across all levels.
• Highly developed verbal and written communication skills, with confidence influencing outcomes.
• Strong attention to detail, analytical capability and commitment to maintaining confidentiality.
• Proficiency in Microsoft Office and the ability to manage competing priorities in a fast-paced environment.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Thursday 15th October 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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