Senior Network Support Engineer — Satellite Network Ops

Amazon; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Amazon Kuiper Australia Pty Ltd is seeking a Sr. Network Support Engineer to diagnose and resolve complex network issues, onboard regional network capabilities, and improve operational procedures. You will mentor peers and collaborate with cross-functional teams to ensure high uptime for customers.

Based in Australia, this role involves on-call rotations and working with satellite-based, gateway, and PoP infrastructure to deliver reliable connectivity.

Qualifications

• 6+ years of technical support experience in network engineering or operations.
• Experience with large-scale network deployments and diagnosing network impacting issues.
• Solid understanding of internet fundamentals and cloud computing concepts.

Responsibilities

• Respond to and elevate network-related incidents, diagnosing and troubleshooting connectivity, performance, and security issues.
• Support deployment and onboarding of network capabilities across geographic regions including satellites, gateways, and PoPs.
• Monitor network performance to ensure uptime and efficiency for customers.
• Develop tools and best practices to improve network operations and reliability.
• Manage severity 2/3 tickets while on-call during business hours and weekends.
• Lead and mentor other Network Support Engineers in diagnosis and procedures.
• Collaborate with cross-functional teams across network, software, and security disciplines.

Skills

Network troubleshooting

TCP/IP

DNS

Routing

Switching

Firewalls

LAN/WAN

iperf

dig

cURL

Education

Bachelor's degree in electrical engineering or computer engineering

Tools

Batch

VB

PowerShell

Java

C#

Chef

Perl

Ruby

PHP

SQL Server/MySQL

Job description

Amazon Kuiper Australia Pty Ltd is seeking a Sr. Network Support Engineer to diagnose and resolve complex network issues, onboard regional network capabilities, and improve operational procedures. You will mentor peers and collaborate with cross-functional teams to ensure high uptime for customers.

Based in Australia, this role involves on-call rotations and working with satellite-based, gateway, and PoP infrastructure to deliver reliable connectivity.