Senior Network Support Engineer – Global Escalation & Solutions

Amazon Inc.; Sydney; Vor Ort; AUD 130.000 - 170.000; Vollzeit

Zusammenfassung

Amazon Commercial Services Pty Ltd is seeking a Sr. Network Support Engineer to join the eero Support Engineering team. You’ll investigate complex networking issues, mentor agents, and partner with engineering and product teams to drive root‑cause resolution.

The role involves on‑call duties, travel up to 35% domestically and internationally, and close collaboration with leadership to improve customer experiences and incident response.

Qualifikationen

• Experience troubleshooting networks (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, curl).
• Ability to communicate complex ideas clearly to internal and external stakeholders.
• 1+ years coordinating with engineering teams; 7+ years in network, system, or software architecture.

Aufgaben

• Serve as networking, fleet monitoring, and customer support expert handling complex issues for executives and teams.
• Collaborate with stakeholders to translate findings into actionable improvements for the broader team.
• Visit customer and partner sites to diagnose and repair networks, participate in on-call and travel up to 35% as needed.

Kenntnisse

Networking troubleshooting

Stakeholder communication

Engineering collaboration

On-call / travel readiness

Multi-tasking

Ausbildung

Bachelor's degree in CS or related

Jobbeschreibung

Amazon Commercial Services Pty Ltd is seeking a Sr. Network Support Engineer to join the eero Support Engineering team. You’ll investigate complex networking issues, mentor agents, and partner with engineering and product teams to drive root‑cause resolution.

The role involves on‑call duties, travel up to 35% domestically and internationally, and close collaboration with leadership to improve customer experiences and incident response.