Senior Network NOC Engineer - Satellite & Cloud Ops

Amazon Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Kuiper Australia Pty Ltd is seeking a Sr. Network Support Engineer for the Leo Networking Software project. You will be part of the Network Operations Center, providing tier 1 support for software-defined network services across a global satellite network and collaborating with network, software, and security teams.

You will handle incident response, deployment support, monitoring, and tooling improvements while mentoring other engineers and ensuring high availability for customers.

Qualifications

• 6+ years of technical support experience.
• Experience with network engineering for large-scale networks, including diagnosing network impacting issues.
• Knowledge of internet fundamentals and cloud computing concepts.
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level.

Responsibilities

• Respond to and expand network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Network troubleshooting

TCP/IP

DNS

Routing & Switching

Firewall

Cloud concepts

Education

Bachelor's degree in Electrical or Computer Engineering

Tools

PowerShell

Batch scripting

SQL Server/MySQL

Git/Version control

Job description

Amazon Kuiper Australia Pty Ltd is seeking a Sr. Network Support Engineer for the Leo Networking Software project. You will be part of the Network Operations Center, providing tier 1 support for software-defined network services across a global satellite network and collaborating with network, software, and security teams.

You will handle incident response, deployment support, monitoring, and tooling improvements while mentoring other engineers and ensuring high availability for customers.