Senior Network Support Engineer – Firewall, VPN & SD-WAN
Networx Australia
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Benefits offered by this job
Job summary
Networx Australia in Sydney is seeking an experienced Level 2/3 Support Engineer to provide technical support, network administration, and customer-facing engineering services across client environments. The role focuses on firewalls, switches, routers, VPNs, SD-WAN, wireless, and related security technologies.
You will diagnose complex issues, manage tickets, implement approved changes, and collaborate with senior engineers on projects.
Qualifications
- 4–5 years' experience in IT support, network support, or MSP environments.
- Ability to diagnose and resolve complex issues across network, security and infra.
- Experience administering firewalls, routers, switches, VPNs and related tech.
- Strong TCP/IP, routing, switching, VLANs, DHCP, DNS, WAN troubleshooting knowledge.
- Excellent communication and stakeholder management in client-facing settings.
Responsibilities
- Diagnose and troubleshoot complex technical issues across networks and security.
- Manage support tickets, incidents, and approved change requests.
- Provide guidance and best-practice recommendations to customers.
- Document solutions, diagrams, and procedures; maintain accurate records.
- Participate in after-hours maintenance and continuous service improvement.
Skills
Education
Tools
Job description
Networx Australia in Sydney is seeking an experienced Level 2/3 Support Engineer to provide technical support, network administration, and customer-facing engineering services across client environments. The role focuses on firewalls, switches, routers, VPNs, SD-WAN, wireless, and related security technologies.
You will diagnose complex issues, manage tickets, implement approved changes, and collaborate with senior engineers on projects.
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