Senior Network Engineer – Managed Services

Data#3; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Data#3 is seeking a Senior Network Engineer to join its Managed Services team in Australia. You will deliver value-based network solutions, manage documentation, and analyse customer environments to drive efficiency and cost savings.

You will operate within ITIL processes, resolve incidents to target SLAs, and perform datacentre visits for troubleshooting and upgrades, working across Fortinet, Cisco, and other leading platforms.

Qualifications

• Extensive enterprise network engineering experience.
• Proficient in security platforms and firewall management.
• Strong knowledge of routing, switching, and WAN technologies.

Responsibilities

• Provide customers with value solutions to meet their needs within Data#3's delivery capability.
• Produce, manage and adhere to documentation such as site schematics and change control docs.
• Analyse customer environments and make proactive recommendations to improve efficiency or reduce costs.
• Operate customer environments within ITIL framework including Change, Incident, Problem and Capacity management.
• Resolve incidents, problems and requests to target SLAs.
• Liaise with customers for incident analysis and resolution, defining and recommending solutions where no precedent exists.
• Manage time to complete tasks within agreed SLA and time frames.
• Perform datacentre visits for troubleshooting, upgrades, and business requirements fulfilment.

Skills

Fortinet FortiGate FortiManager FortiX

Cisco Switching Nexus VLAN STP HA vPC

Security Cisco ISE Authentication

Routing WAN BGP OSPF VPN

Load Balancing F5 Netscaler

WLC Meraki Wireless Networking

IT/OT Networking Experience

Tools

Cisco ASA

Palo Alto Panorama

Zscaler

Infoblox DDI/IPAM

Starlink

Checkpoint

Job description

Data#3 is seeking a Senior Network Engineer to join its Managed Services team in Australia. You will deliver value-based network solutions, manage documentation, and analyse customer environments to drive efficiency and cost savings.

You will operate within ITIL processes, resolve incidents to target SLAs, and perform datacentre visits for troubleshooting and upgrades, working across Fortinet, Cisco, and other leading platforms.