Senior NDIS Support Coordinator | Hybrid & Mentoring

Little Blue Wren Services; Tamworth; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Little Blue Wren Services Pty Ltd seeks a Senior Support Coordinator to deliver participant-centred NDIS coordination with a focus on complex cases. You will manage caseloads, guide participants through plan implementation and identify diverse support options across mainstream, community, informal and funded services.

You will mentor colleagues, uphold documentation standards and collaborate with health professionals, families and providers to ensure high-quality outcomes.

Qualifications

• NDIS Support Coordination experience including complex cases.
• Knowledge of NDIS plan implementation, service navigation, rights and practice requirements.
• Ability to assess priorities, identify risks and exercise professional judgement.
• Strong written communication and stakeholder engagement.
• Ability to mentor colleagues.
• Strong organisational skills; ability to work independently while keeping team accountable.
• Experience working with diverse regional communities.
• Desirable: tertiary or vocational qualifications in disability, community services, social work or allied health.
• Desirable: senior coordination, practice leadership, mentoring.
• Desirable: quality improvement or team capability building.

Responsibilities

• Manage an allocated caseload, including participants with complex coordination requirements.
• Support participants to understand and implement their NDIS plans and pursue their identified goals.
• Identify suitable mainstream, community, informal and funded support options.
• Coordinate referrals, provider communication and agreed implementation activities.
• Monitor service effectiveness, plan utilisation, emerging risks and changes in participant circumstances.
• Provide practical guidance to Support Coordinators on complex coordination matters.
• Support colleagues to strengthen documentation, communication, prioritisation and decision-making.
• Maintain accurate, timely and objective participant records.
• Build effective professional relationships with participants, families, nominees, providers, allied health professionals and community organisations.
• Maintain an organised caseload with clear priorities and documented follow-up actions.

Skills

NDIS Support Coordination

Complex case management

Documentation standards

Stakeholder engagement

Mentoring / leadership

Organisation skills

Diversity & regional engagement

Education

Tertiary or vocational qualifications in disability / related field (desirable)

Job description

Little Blue Wren Services Pty Ltd seeks a Senior Support Coordinator to deliver participant-centred NDIS coordination with a focus on complex cases. You will manage caseloads, guide participants through plan implementation and identify diverse support options across mainstream, community, informal and funded services.

You will mentor colleagues, uphold documentation standards and collaborate with health professionals, families and providers to ensure high-quality outcomes.