Senior Support Coordinator | Hybrid Flexibility | Tamworth NSW

Little Blue Wren Services; Tamworth; Ibrido; AUD 90.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Descrizione del lavoro

Little Blue Wren Services Pty Ltd seeks a Senior Support Coordinator to deliver participant-centred NDIS coordination with a focus on complex cases. You will manage caseloads, guide participants through plan implementation and identify diverse support options across mainstream, community, informal and funded services.

You will mentor colleagues, uphold documentation standards and collaborate with health professionals, families and providers to ensure high-quality outcomes.

Competenze

• NDIS Support Coordination experience including complex cases.
• Knowledge of NDIS plan implementation, service navigation, rights and practice requirements.
• Ability to assess priorities, identify risks and exercise professional judgement.
• Strong written communication and stakeholder engagement.
• Ability to mentor colleagues.
• Strong organisational skills; ability to work independently while keeping team accountable.
• Experience working with diverse regional communities.
• Desirable: tertiary or vocational qualifications in disability, community services, social work or allied health.
• Desirable: senior coordination, practice leadership, mentoring.
• Desirable: quality improvement or team capability building.

Mansioni

• Manage an allocated caseload, including participants with complex coordination requirements.
• Support participants to understand and implement their NDIS plans and pursue their identified goals.
• Identify suitable mainstream, community, informal and funded support options.
• Coordinate referrals, provider communication and agreed implementation activities.
• Monitor service effectiveness, plan utilisation, emerging risks and changes in participant circumstances.
• Provide practical guidance to Support Coordinators on complex coordination matters.
• Support colleagues to strengthen documentation, communication, prioritisation and decision-making.
• Maintain accurate, timely and objective participant records.
• Build effective professional relationships with participants, families, nominees, providers, allied health professionals and community organisations.
• Maintain an organised caseload with clear priorities and documented follow-up actions.

Conoscenze

NDIS Support Coordination

Complex case management

Documentation standards

Stakeholder engagement

Mentoring / leadership

Organisation skills

Diversity & regional engagement

Formazione

Tertiary or vocational qualifications in disability / related field (desirable)

Descrizione del lavoro

Senior Support Coordinator | Hybrid Flexibility | Tamworth NSW

The Senior Support Coordinator provides experienced, participant-centred NDIS Support Coordination while contributing to the capability, consistency and quality of the broader Support Coordination team. The role requires sound professional judgement, confidence managing complex participant circumstances, strong documentation standards and a commitment to developing the skills and knowledge of colleagues. The Senior Support Coordinator is expected to model The Blue Wren Way through respectful practice, purposeful work, accountability and continuous improvement.

Key responsibilities

• Manage an allocated caseload, including participants with complex coordination requirements.
• Support participants to understand and implement their NDIS plans and pursue their identified goals.
• Identify suitable mainstream, community, informal and funded support options.
• Coordinate referrals, provider communication and agreed implementation activities.
• Monitor service effectiveness, plan utilisation, emerging risks and changes in participant circumstances.
• Provide practical guidance to Support Coordinators on complex coordination matters.
• Support colleagues to strengthen documentation, communication, prioritisation and decision-making.
• Maintain accurate, timely and objective participant records.
• Build effective professional relationships with participants, families, nominees, providers, allied health professionals and community organisations.
• Maintain an organised caseload with clear priorities and documented follow-up actions.

About you

• Demonstrated experience in NDIS Support Coordination, including complex participant circumstances.
• Sound knowledge of NDIS plan implementation, service navigation, participant rights and relevant practice requirements.
• Demonstrated ability to assess competing priorities, identify risks and exercise appropriate professional judgement.
• Strong written communication, documentation and stakeholder engagement skills.
• Ability to provide mentoring, guidance and constructive feedback to colleagues.
• Strong organisational skills and capacity to work independently while maintaining team accountability.
• Ability to work effectively with participants and stakeholders from diverse backgrounds and regional communities.
• Desirable: Relevant tertiary or vocational qualifications in disability, community services, social work, allied health or a related field.
• Desirable: Experience in senior coordination, practice leadership or mentoring.
• Desirable: Experience in quality improvement, practice development or team capability building.

About us

Little Blue Wren Services Pty Ltd is based in Tamworth, NSW, with regional service delivery. The organisation supports hybrid working where it aligns with participant needs, team collaboration, privacy requirements and service delivery.