Senior IT Technician – Team Lead

seek.com.au; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership development

Professional development

Clear path to management

Job summary

seek.com.au is seeking a senior technician to lead our MSP team. You’ll keep the service desk moving, tackle complex problems, and continue hands-on technical work daily.

You’ll spend most of your time on the tools, resolving escalations, and mentoring teammates, with a clear path toward service desk management. Strong communication and the ability to juggle tickets while guiding others will help you grow.

Qualifications

• Senior technician with Microsoft environments experience.
• Experience guiding or leading others.
• Strong time and ticket management.
• Calm, clear communication with customers and technicians.
• Ability to escalate and mentor teammates.

Responsibilities

• Resolve complex and escalated technical issues.
• Support Microsoft 365, Entra ID, Intune, Windows Server, and Azure.
• Assist with security alert triage and project work.
• Work with customers remotely and on-site as required.
• Coach and guide less experienced team members.

Skills

Senior technician

Leadership experience

Time management

Clear communication

Customer-facing

Tools

Microsoft 365

Entra ID

Intune

Windows Server

Azure

ConnectWise

Autotask

HaloPSA

Job description

We’re a Microsoft-focused MSP doing a lot of cloud, security, automation and project work. We’re looking for a senior technician who’s ready to lead: someone who keeps the service desk moving, supports the team through hard problems, and still enjoys doing technical work every day.

You’ll spend most of your time on the tools, solving complex issues and working with customers. You’ll also be the person the team turns to for guidance, escalations, and keeping the queue under control. If you’re a strong senior tech who has started leading others and wants to grow into management, this is the next step.

What you’ll be doing

On the tools (the core of the role)

• Resolving complex and escalated technical issues
• Supporting Microsoft 365, Entra ID, Intune, Windows Server, and Azure
• Helping with security alert triage and project work
• Working directly with customers, both remotely and on-site as required

Leading the team day to day

• Keeping an eye on the ticket queue and making sure work is prioritised and moving
• Being the go‑to escalation point for technicians
• Coaching and supporting less experienced team members through real work
• Setting a good example for ticket notes, documentation, and customer communication

Growing into the role

• We’ll train and support you in the broader service desk side: SLA management, process improvement, and team oversight
• This is a role with a genuine path toward service desk management

What we’re looking for

Certifications aren’t required. We care about what you can actually do.

You’ll likely have:

• Strong senior technician experience in Microsoft environments (M365, Entra ID, Intune, Windows Server)
• Experience leading or guiding others, as a team lead, senior tech, or the person others regularly come to for help
• Excellent time management: you can juggle your own tickets while keeping an eye on the team’s
• Calm, clear communication with both technicians and non-technical customers
• The judgement to know when to jump in and when to coach someone through it

Nice to have

• MSP experience
• Experience with a PSA tool (ConnectWise, Autotask, HaloPSA, or similar)
• Exposure to Azure, Microsoft Defender, or PowerShell

Why join us

• A clear path from senior technician into leadership
• We’ll invest in developing your management skills
• Variety across cloud, security, and project work