Senior Mentor - Parent Pathways | Upper Hunter Region

Mai-Wel; Upper Hunter Shire Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company Laptop & Phone

Employee Assistance Program (EAP)

Learning & Development - on demand e‑m

Discounted Gym Membership & Health

Recognition & Rewards

Career Progression

Supportive Team Culture

Community Engagement Opportunities

Job summary

Mai-Wel Limited is seeking a dedicated Senior Mentor to support parents with children under six across the Upper Hunter region. The role blends case management, coaching and advocacy to help families navigate barriers and progress toward greater independence.

You will work across multiple sites, travel regionally, and develop tailored action plans while reviewing progress and building partnerships with employers and community organisations to create opportunities.

Qualifications

• Diploma or higher qualification in a field connected to parent pathways (e.g., Social Work, Community Services, Counselling, Employment Services, Children's Services, Youth Work).
• Experience delivering person-centred support and case management in employment or community services is desirable.

Responsibilities

• Provide person-centred mentoring, coaching and case management to help parents achieve education, employment and personal goals.
• Support parents to overcome barriers by linking to community, employment and support services.
• Develop tailored action plans, conduct regular reviews and monitor progress.
• Promote the Parent Pathways Program and engage with local communities across the Upper Hunter region.
• Build partnerships with employers, stakeholders and community organisations to create opportunities and referral pathways.
• Maintain accurate records and contribute to compliance, quality assurance and continuous improvement activities.

Skills

Compassionate mentor

Organised

Relationship building

Prioritisation & time management

Education

Diploma or higher qualification in Social Work, Community Services, Counselling, Employment Services, Children's Services, or Youth Work

Job description

Make a difference in the lives of parents and their children in your community!

At Mai-Wel Limited, we believe everyone deserves the opportunity to build skills, confidence and achieve meaningful employment outcomes.

As part of the Australian Government's Parent Pathways Program, we're seeking a passionate and experienced Senior Mentor to support parents with children under six years of age to build confidence, achieve education and employment goals; creating positive outcomes for their families. Based across the Upper Hunter region, this role combines case management, community engagement, coaching and advocacy to support parents to navigate barriers and move towards greater independence.

This role will work across multiple locations, an eg. working week may consist of:

• 2 days in Muswellbrook
• 2 days in Singleton
• 1 day outreach servicing Scone and Merriwa.

Travel across the Upper Hunter region forms a regular part of this position.

About the Role

As a Senior Mentor, you will:

• provide person-centred mentoring, coaching and case management to support parents in achieving education, employment and personal goals
• support parents overcome complex barriers by connecting parents with appropriate community, employment and support services
• develop tailored action plans, conduct regular reviews and monitor progress
• promote the Parent Pathways Program and engage with local communities across the Upper Hunter region
• build strong partnerships with employers, stakeholders and community organisations to create opportunities and referral pathways
• maintain accurate records and contribute to compliance, quality assurance and continuous improvement activities.

What We’re Looking for

• Compassionate, organised and resilient, who enjoys empowering others to achieve their goals
• A positive mentor and coach who can inspire confidence and resilience
• A strong relationship builder who can engage effectively with parents, employers and community partners
• Organised, proactive and able to manage competing priorities
• Skilled at identifying challenges early and implementing practical solutions
• Experience working within employment services, community services, social services, family support or a related sector
• Demonstrated experience providing person-centred support and case management for individuals facing complex challenges
• Ability to work independently across multiple sites while managing competing priorities
• Sound administration and technology skills.

Essential Qualifications

You will hold, be working towards or, be willing to undertake a:

• 'Diploma or higher qualification' in a relevant field associated with parent pathways, such as: Social Work, Community Services, Counselling, Employment Services, Children's Services, Youth Work.

Why Join Mai-Wel?

We Value Our People

At Mai-Wel, you'll be joining a values-driven organisation committed to Respect, Integrity and Excellence, where people are empowered to grow, innovate and make a meaningful impact every day.

Benefits of Working with Mai-Wel

• Company Laptop & Phone
• Employee Assistance Program (EAP) - free confidential support
• Learning & Development - on demand e-learning options to support your development
• Discounted Gym Membership & Health Insurance
• Recognition & Rewards - individual monthly and team quarterly awards
• Career Progression - opportunities across a growing organisation
• Supportive Team Culture - join a welcoming, values-driven team with a strong sense of community
• Community Engagement Opportunities - opportunity to participate in community and awareness events / fundraisers.

Mai-Wel is committed to creating an inclusive workplace where everyone belongs. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all genders and ages, LGBTQIA+ individuals and people from culturally and linguistically diverse backgrounds.