Medical Secretary/Receptionist

G Pg; Geelong; Hybrid; AUD 40,000 - 55,000; Full time

Job summary

G Pg is seeking a friendly Medical Secretary/Receptionist for a paediatric practice near Geelong CBD. The role is 28 hours per week, Monday to Thursday, with a supportive team and a focus on positive patient experiences.

Key duties include scheduling, billing and accounts, front-dline enquiries, and general admin. Previous paediatric or medical reception experience is preferred, and staff training will be provided as needed.

Qualifications

• Previous experience in medical reception or similar administrative position.
• Understand medical terminology.
• Ability to learn new software and industry programs.

Responsibilities

• Schedule appointments and manage diaries for the practice.
• Billing, receipting, invoicing and following up on payments and debtors.
• Be the first point of contact via phone, in person or electronic channels.
• Process forms, documents, requests and maintain patient files.
• Provide high levels of customer service to patients and families.
• Perform general office and administrative duties as needed.

Skills

Scheduling

Billing & invoicing

Customer service

Data entry

Multitasking

Tools

Practice management software

Job description

Medical Secretary/Receptionist – Paediatric Practice

Join our friendly and professional paediatric practice, located close to Geelong CBD.

We are looking for a friendly, hardworking and patient-focused Medical Secretary/Receptionist to join our small, busy administration team.

The position is initially offered at 28 hours per week:

• Monday to Wednesday: 7.5 hours per day
• Thursday: 5.5 hours

Hours will be reviewed in February 2027 in line with staffing arrangements and the ongoing needs of the practice.

You’ll be joining a supportive team where workplace culture, teamwork and providing a positive experience for our patients and families are highly valued.

This is a great opportunity to gain valuable knowledge and experience within a busy, welcoming, diverse and inclusive paediatric specialist practice.

Key duties will include, but are not limited to:

• Scheduling appointments and diary management.
• Billing, receipting, invoicing, accounts and consultations. Banking and reconciling accounts and following up on payments, unpaid invoices and debtors with Medicare, patients and other organisations.
• Be first point of contact and manage enquiries promptly and efficiently, via phones, face to face, and other electronic communications
• Process and manage, forms, documents, requests, correspondence, and files.
• Other general office and administration duties,
• Demonstrate and provide high levels of customer service, professional care and administration support to the patients, families, clinicians, staff, the business, other allied health services, and practice users or visitors.
• Experience / a willingness to learn / a keen interest in, basic accounts, billing, banking, and debtors.
• Ability to work autonomously, show initiative and work productively, individually and within a team
• Ability to multitask in a busy, fast paced, evolving and sometimes demanding environment where each day can be different
• Excellent time management skills and the ability to prioritise workload and duties on the go
• Be self-motivating, mature, diligent, reliable, punctual and have a strong work ethic.
• Possess intermediate to advanced computer and technology skills,
• A willingness and ability to learn new skills and industry specific computer programs.
• The ability to maintain a high level of professionalism, integrity and confidentiality
• Be available to work shifts between the hours of 8:30am and 6:00pm.
• Understand and demonstrate inclusiveness

Days of work will primarily be Monday to Thursday, (no weekend work or public holiday work is required).

Previous experience and training would be highly regarded, but not essential and training/mentoring will be provided.

Desirable skills and/or experience

• Previous experience or training in medical reception or similar administrative position
• Understand medical terminology
• Previous experience in the use of medical practice computer management software.
• An understanding of the Medicare benefits schedule (MBS) and/or item numbers.