Senior Medical Receptionist & Front Office Leader

Altura Cleveland; Cleveland; On-site; AUD 60,000 - 80,000; Full time

Job summary

Altura is seeking a Senior Medical Receptionist to join our Redlands team. You will manage busy appointment books, recalls and the patient journey, while leading and training front-office staff.

Ideal candidates bring senior reception or supervisory experience, a proactive approach and a genuine passion for patient care. Dental experience is not required, but healthcare experience helps you shine.

Qualifications

• Senior reception, supervisory or management experience required.
• Excellent organisational skills and attention to detail.
• Confident, warm and great with people.
• Proactive and capable of leading a team.
• Experience with bookings, recalls and patient follow-up.
• Ability to spot problems and implement solutions.
• Desire to grow into leadership and management roles.

Responsibilities

• Manage and optimise busy appointment books.
• Keep patient recalls and follow-ups on track.
• Create memorable WOW moments throughout the patient journey.
• Support day-to-day front-office operations.
• Help lead, support and train the team.
• Identify issues and improve systems and processes.
• Collaborate with management and take on more responsibility as you grow.

Job description

Altura is seeking a Senior Medical Receptionist to join our Redlands team. You will manage busy appointment books, recalls and the patient journey, while leading and training front-office staff.

Ideal candidates bring senior reception or supervisory experience, a proactive approach and a genuine passion for patient care. Dental experience is not required, but healthcare experience helps you shine.