Experienced Senior Medical Receptionist

Altura Cleveland; Cleveland; On-site; AUD 60,000 - 80,000; Full time

Job summary

Altura is seeking a Senior Medical Receptionist to join our Redlands team. You will manage busy appointment books, recalls and the patient journey, while leading and training front-office staff.

Ideal candidates bring senior reception or supervisory experience, a proactive approach and a genuine passion for patient care. Dental experience is not required, but healthcare experience helps you shine.

Qualifications

• Senior reception, supervisory or management experience required.
• Excellent organisational skills and attention to detail.
• Confident, warm and great with people.
• Proactive and capable of leading a team.
• Experience with bookings, recalls and patient follow-up.
• Ability to spot problems and implement solutions.
• Desire to grow into leadership and management roles.

Responsibilities

• Manage and optimise busy appointment books.
• Keep patient recalls and follow-ups on track.
• Create memorable WOW moments throughout the patient journey.
• Support day-to-day front-office operations.
• Help lead, support and train the team.
• Identify issues and improve systems and processes.
• Collaborate with management and take on more responsibility as you grow.

Job description

Senior Medical Receptionist – Redlands

Ready for more than just another reception job?

We’re looking for an experienced Senior Medical Receptionist to join the team at Altura in the Redlands.

And no, you don’t need dental experience!

If you come from medical, specialist, allied health or another busy healthcare environment and know how to manage patients, appointment books and a fast-moving front office, we can teach you the dental side.

What we can’t teach is initiative, leadership and the drive to grow.

The Role

This isn’t a sit-at-reception-and-watch-the-clock kind of role.

We want someone who loves being involved, takes ownership and enjoys being the person the team can rely on.

Most importantly, we’re passionate about creating WOW experiences for our patients. We want someone who genuinely loves people, notices the little things and is always looking for ways to make a patient’s experience better than they expected.

You’ll be:

• Managing and optimising busy appointment books
• Keeping patient recalls and follow-ups on track
• Creating memorable WOW moments throughout the patient journey
• Supporting the day-to-day running of the front office
• Helping lead, support and train the team
• Spotting problems and finding solutions
• Helping improve systems and the way we do things
• Working closely with Management and taking on more responsibility as you grow

Who Are We Looking For?

You’ll ideally have senior reception, supervisory or management experience and be someone who is:

• Organised and seriously on top of things
• Confident, warm and genuinely great with people
• Someone who loves going above and beyond for patients
• Comfortable leading and supporting a team
• Proactive, you don’t wait to be told what needs doing
• Experienced with bookings, recalls and patient follow-up
• Excited to learn, develop and take on more responsibility
• Looking for a career, not just somewhere to clock in and clock out

Why Altura?

Altura is a progressive dental clinic providing everything from general dental care through to dental implants, full arch restorations, full mouth rehabilitation, cosmetic dentistry and orthodontic treatment.

We get to be part of some pretty incredible patient journeys, often helping people who have avoided the dentist for years completely transform their smile, confidence and relationship with dental care.

That’s why patient experience is such a big part of who we are. Our goal is simple: create a WOW experience that makes patients feel genuinely cared for, comfortable and excited to come back.

You’ll have real responsibility, a voice within the practice and genuine opportunities to progress into further leadership and management.

We invest in our team, regularly attend training and love seeing our people develop into bigger roles.

Dental experience is a bonus. Healthcare experience, leadership ability and the right attitude are what really matter.

Sound like your kind of role?

We’d love to meet you.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .