Senior Medical Receptionist — Front Desk Leader

KG Talent; St Leonards; On-site; AUD 60,000 - 90,000; Full time

Job summary

Key Health is growing and seeking an experienced Senior Medical Receptionist to lead the front desk across its expanding network of clinics in Sydney. You will work closely with the Practice Manager to keep operations smooth, support your team, and deliver an exceptional patient experience.

With multiple opportunities across current and upcoming practices, this role offers growth within a healthcare organisation that values its people and invests in development.

Qualifications

• Minimum 12 months' experience as a Medical Receptionist in a GP practice.
• Previous senior, team lead or supervisory experience.
• Strong knowledge of Best Practice, HotDoc or similar PMS.
• Solid understanding of Medicare, billing, and the Australian healthcare system.
• Excellent communication and organisational skills.
• Ability to manage competing priorities with a calm, professional approach.
• Positive attitude and genuine passion for patient care.

Responsibilities

• Lead and mentor the reception team to deliver outstanding patient service.
• Support the Practice Manager with day-to-day clinic operations.
• Coordinate daily reception operations and cover when needed.
• Assist with recruitment, onboarding and training of reception and nursing staff.
• Support doctors, registrars and allied health to ensure clinics run efficiently.
• Manage patient enquiries and resolve issues professionally.
• Drive continuous improvement of systems and workflows.
• Monitor clinic performance and support operational goals.
• Maintain privacy, risk management and practice policies.
• Assist with admin tasks including reporting, banking reconciliation and rostering.

Skills

Leadership

Communication

Organisational skills

Team mentoring

Tools

Best Practice

HotDoc

Job description

Key Health is growing and seeking an experienced Senior Medical Receptionist to lead the front desk across its expanding network of clinics in Sydney. You will work closely with the Practice Manager to keep operations smooth, support your team, and deliver an exceptional patient experience.

With multiple opportunities across current and upcoming practices, this role offers growth within a healthcare organisation that values its people and invests in development.