Senior Medical Receptionist

Gastroenterology Clinics Gold Coast; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Job summary

Gastroenterology Clinics Gold Coast in Benowa/Tugun is hiring a full-time medical receptionist to support day-to-day operations and patient flow.

The role requires at least 1 year of medical administration experience, strong communication, accuracy in data entry, and proficiency with Gentu or similar practice software. You will greet patients, manage appointments, and coordinate with clinical staff to deliver high-quality care in a fast-paced environment.

Qualifications

• Minimum 1 year of medical administration experience.
• Excellent communication and interpersonal skills.
• Proficiency with Gentu or similar medical software.
• Strong attention to detail and accuracy in data entry.
• Ability to manage high-volume phone enquiries.
• Ability to prioritise tasks in a fast-paced environment.
• Professionalism, reliability, and teamwork.

Responsibilities

• Work closely with the practice manager to assist in managing day-to-day operations, including opening and closing procedures, patient management and compliance with policies.
• Greet patients and visitors in a warm and friendly manner, providing excellent customer service.
• Answer phone calls, schedule appointments, and manage patient enquiries and requests.
• Verify patient information, insurance coverage, and process necessary paperwork accurately.
• Maintain electronic medical records and ensure patient information confidentiality under privacy regulations.
• Coordinate with clinical staff to ensure smooth patient flow and clinic operations.
• Assist with billing and insurance-related tasks, including processing payments and submitting claims to Medicare, DVA and other insurers.
• Perform general administrative duties such as filing, scanning, and maintaining office supplies.
• Use creativity to improve medical processes and procedures.

Skills

Medical administration

Customer service

Communication skills

Data entry

Phone handling

Tools

Gentu

Best Practice

Genie

PracSoft

Job description

Gastroenterology Clinics Gold Coast – Benowa QLD

Join our dynamic gastroenterology clinic located in the vibrant Gold Coast community, where compassionate patient care meets excellence in medical service.

About us:

Our gastroenterology clinic is committed to providing comprehensive and compassionate care to patients with gastrointestinal conditions in the Gold Coast region. With a focus on excellence in medical service and patient satisfaction, our clinic offers a welcoming and supportive environment for both patients and staff. Join our team and be part of a dynamic healthcare community dedicated to improving the lives of our patients.

Our clinic has operations in two locations: Benowa, Gold Coast and Tugun, Gold Coast. Occasional travel to the alternative clinic may be necessary when needed.

About you:

We are currently seeking a dedicated and experienced medical receptionist to join our team on a full‑time basis.

The ideal candidate will possess:

A minimum of 1 year of medical administration experience is required.

Exceptional communication and interpersonal skills, with the ability to interact courteously and effectively with patients, staff, and visitors.

Proficiency in computer skills and experience with medical software systems (e.g., Gentu)

Strong attention to detail and accuracy in data entry and administrative tasks.

Ability to manage high volume phone enquiries.

Ability to efficiently task shift and prioritise tasks in a fast‑paced environment.

Professionalism, reliability, and a positive attitude towards teamwork and collaboration.

Responsibilities:

Work closely with the practice manager to assist in managing day‑to‑day operations, including opening, and closing procedures, patient management, and ensuring compliance with company policies and procedures.

Greet patients and visitors in a warm and friendly manner, always providing excellent customer service.

Answer phone calls, schedule appointments, and manage patient enquiries and requests.

Verify patient information, insurance coverage, and process necessary paperwork accurately and efficiently.

Maintain electronic medical records and ensure confidentiality of patient information in compliance with privacy regulation.

Coordinate with clinical staff and providers to endure smooth patient flow and efficient clinic operations.

Assist with billing and insurance‑related tasks, including processing payments and submitting claim to Medicare, DVA and other third‑party insurers.

Perform general administrative duties such as filing, scanning, and maintaining office supplies.

Using your creativity and experience to create more efficient medical processes and procedures.

Key attributes of a successful candidate:

Friendly and approachable demeaner with a strong commitment to patient satisfaction

Healthcare administrative experience will be accepted in lieu of specific medical receptionist experience.

Efficient and organised, with excellent time management skills

Ability to work independently as well as part of a team

Adaptability and willingness to learn new tasks and procedures

Integrity and professionalism in handling sensitive patient information.

Knowledge of Gentu Software (desirable)

Experience with Gentu or similar medical practice management software (e.g., Best Practice, Genie, PracSoft)

Must have permanent Australian work rights

Join our team and contribute to providing high‑quality care and support to patients in the Gold Coast community.