Receptionist

BK Heart and Specialist Centre; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Job summary

BK Heart and Specialist Centre – Capalaba QLD is seeking a friendly Medical Receptionist to support a cardiology specialist clinic in a busy Capalaba location.

You will be the first point of contact for patients, handling front-desk duties, appointments, billing and records with a focus on confidential and compassionate patient service. The role offers full-time or part-time hours depending on availability and clinic needs.

Qualifications

• Previous experience in medical reception or specialist practice administration.
• Gentu or ability to learn practice management systems quickly.
• Strong communication and interpersonal skills with empathy for patients.
• Excellent organisational skills and ability to manage competing priorities.

Responsibilities

• Welcome patients, manage check-ins and provide friendly reception.
• Answer calls, manage enquiries and coordinate appointments.
• Schedule consultations, follow-ups and other clinic bookings.
• Maintain patient records and ensure confidentiality.
• Process referrals, billing and Medicare claiming tasks.
• Provide day-to-day admin support to clinicians and team.
• Assist with clinic operations and workflow improvements.

Skills

Medical reception

Appointment scheduling

Patient communication

Billing & Medicare

Confidentiality

Team collaboration

Independent work

Tools

Gentu

Job description

BK Heart and Specialist Centre – Capalaba QLD

Medical Receptionist – Cardiology Specialist Clinic

Location: Capalaba, QLD Employment Type: Full-time or Part-time (depending on availability)

About the Opportunity

We are seeking a friendly, organised and proactive Medical Receptionist to join our established cardiology specialist clinic as we continue to grow in our new location in Capalaba.

This is an exciting opportunity for someone who enjoys working in healthcare, takes pride in delivering exceptional patient service, and wants to grow alongside a developing specialist practice.

You will play an important role in the day-to-day running of the clinic, serving as the first point of contact for patients while providing administrative and operational support to our cardiologists and clinical team.

We are looking for someone who can take ownership of their responsibilities, work confidently in a busy clinical environment, and contribute to creating a welcoming, efficient and professional experience for every patient.

Key Responsibilities

Front Office & Patient Experience

• Welcome patients and visitors, manage check-ins and ensure a professional, friendly reception experience.

• Answer incoming calls, manage patient enquiries and coordinate appointments.

• Schedule and confirm consultations, follow-ups and other clinic appointments.

• Maintain accurate patient records and ensure patient information is handled confidentially.

• Manage patient correspondence, referrals and relevant medical documentation.

Medical Administration & Billing

• Use the Gentu practice management system to manage appointments, patient records, billing and administrative workflows.

• Process payments and assist with Medicare claiming, private billing and other relevant administrative tasks.

• Manage incoming referrals, check referral details and monitor referral validity where applicable.

• Assist with appointment reminders, waitlists, cancellations and follow-up coordination.

• Maintain accurate documentation and support efficient administrative processes.

Doctor & Clinical Team Support

• Provide day-to-day administrative support to cardiologists and the clinical team.

• Coordinate patient appointments, medical correspondence and clinical documentation.

• Assist with the organisation of investigation results, reports and referrals in accordance with clinic procedures.

• Help ensure consultation schedules run smoothly and doctors have the administrative support they need.

• Communicate effectively with patients, general practices, hospitals and other healthcare providers.

Clinic Operations & Continuous Improvement

• Assist with the smooth day-to-day operation of the clinic, including opening and closing procedures where required.

• Maintain a clean, organised and professional reception and waiting area.

• Help manage incoming and outgoing correspondence, office supplies and general administrative requirements.

• Identify opportunities to improve patient experience, administrative workflows and clinic efficiency.

• Take initiative, solve routine operational problems and contribute to the continued growth of the practice.

About You

We are looking for someone who is dependable, personable and takes genuine pride in their work.

Ideally, you will have:

• Previous experience in medical reception, specialist practice administration or a similar healthcare setting.

• Experience using Gentu or the ability to learn new practice management systems quickly.

• Strong communication and interpersonal skills, with a professional and empathetic approach to patients.

• Excellent organisational skills and the ability to manage competing priorities in a busy clinic.

• High attention to detail when handling patient records, referrals, billing and medical correspondence.

• Confidence using computers, email, calendars and general office software.

• The ability to work independently while collaborating effectively with doctors and colleagues.

• A proactive mindset, willingness to learn and a strong sense of responsibility.

• An understanding of patient confidentiality and the importance of privacy in a healthcare environment.

Experience in a cardiology, specialist medical or private practice setting will be highly regarded. Familiarity with Medicare claiming and private specialist billing will also be advantageous.

Why Join Us?

• Grow with an established practice: Be part of the next stage of our clinic's development in its new Capalaba location.

• Make a meaningful difference: Help patients navigate their healthcare experience with care, professionalism and empathy.

• Work closely with specialists: Develop your skills while supporting cardiologists and the wider clinical team.

• Take ownership: Contribute ideas and help improve how the clinic operates as it grows.

• Build your career: An opportunity to expand your medical administration and practice operations skills over time.

We value people who are willing to learn, take initiative and contribute positively to a supportive clinical environment.