Senior Medical Receptionist

Queensland Gastroenterology; Redland City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

4 weeks annual leave

Job summary

Queensland Gastroenterology seeks a Senior Medical Administrator for our Greenslopes location to support Gastroenterology Consultants across the site. You will ensure smooth day-to-day operations, deliver outstanding patient service, and contribute to a high-performing admin team.

The role offers Above Award remuneration based on experience, a Monday–Friday schedule with no weekends or evening work, and 4 weeks annual leave plus an extra paid week over Christmas.

Qualifications

• Minimum 3 years' administration experience in a medical or specialist setting.
• Professional, friendly and compassionate manner.
• Strong customer service and communication skills.
• Excellent organisational skills with exceptional attention to detail.
• Ability to prioritise and manage multiple tasks.
• Strong computer literacy and ability to learn new software quickly.

Responsibilities

• Deliver exceptional, empathetic and confidential customer service to patients both over the phone and in person.
• Collaborate with the administration team to manage consultant diaries, patient appointments and theatre bookings for 15 specialists.
• Provide proactive administrative support to allocated consultants, including follow-up with patients and referring doctors.
• Document and records management.
• Review incoming referrals and coordinate pre- and post-procedure appointments.
• Process consultation and theatre billing, including Medicare and Private Health Fund claims.
• Contribute positively to a collaborative and patient-focused team environment.

Skills

Customer service

Communication

Organisation

Medical administration

Diary management

Multitasking

Tools

Microsoft Office

Job description

Greenslopes | Full-Time | Monday to Friday

Join one of Queensland's leading Gastroenterology specialist practices and become part of a supportive, high-performing administration team dedicated to providing exceptional patient care.

We are seeking an experienced Senior Medical Administrator to support our team of Gastroenterology Consultants across our Greenslopes location. This is an excellent opportunity for a motivated and compassionate professional who enjoys working in a fast-paced medical environment and values teamwork, patient care, and professional growth.

Why Join Us?

Above Award remuneration based on experience

Monday to Friday role with no weekends or evening work

4 weeks annual leave plus an additional paid week off over Christmas

Friendly and supportive team culture

Strong management support and ongoing training

Opportunity to work alongside highly respected specialists

Modern specialist practice with locations at Greenslopes Private Hospital and Mater Bayside, Redlands

About the Role

As a Senior Medical Administrator, you will play a key role in ensuring the smooth day-to-day operation of our busy specialist practice while delivering outstanding service to our patients, consultants and referrers.

Key Responsibilities

Deliver exceptional, empathetic and confidential customer service to patients both over the phone and in person

Collaborate with the administration team to manage consultant diaries, patient appointments and theatre bookings for 15 specialists

Provide proactive administrative support to allocated consultants, including:

Patient and referring doctor follow-up

Document and records management

Review incoming referrals and coordinate appropriate pre and post-procedure appointments

Process consultation and theatre billing, including Medicare and Private Health Fund claims

Contribute positively to a collaborative and patient-focused team environment

About You

You are an experienced administrator who thrives in a busy medical setting and takes pride in delivering outstanding service while maintaining professionalism and attention to detail.

Minimum 3 years' administration experience, preferably in a medical or specialist practice environment

Professional, friendly and compassionate manner

Strong customer service and communication skills

Excellent organisational skills with exceptional attention to detail

Ability to effectively prioritise and manage multiple tasks

Strong computer literacy and ability to quickly learn new software systems

Experience managing high volumes of telephone enquiries and follow-up calls

Understanding of the importance of patient privacy and confidentiality

Collaborative team player with a positive attitude and strong work ethic

Highly Regarded

Experience with Medicare and Private Health Fund billing

Knowledge of specialist consulting and theatre booking processes

Your application will include the following questions:

• How many years' experience do you have in an Administration Role?
• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have as a medical receptionist?
• Do you have customer service experience?

Hirer responsiveness Salary match Number of applicants

What can I earn as a Medical Receptionist