Senior Medical Receptionist

Everlight Medical & Skin Clinic; Adelaide; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible part-time hours

Job summary

Everlight Medical & Skin Clinic is seeking a Senior Medical Receptionist to lead the front desk in Glenunga, SA 5064. This part-time role focuses on creating a warm patient experience while supporting the clinical team with efficient administration.

You will manage reception duties, appointment scheduling, payments and records, mentoring junior staff, and liaising with practitioners to ensure smooth patient care. Flexibility and professionalism are essential.

Qualifications

• Proven experience as a medical receptionist, preferably in a clinic, GP surgery or similar healthcare setting.
• Excellent communication skills, both written and verbal, with patients and staff.
• Proficiency with medical practice management software and general computer systems.
• Sound knowledge of medical terminology and healthcare procedures.

Responsibilities

• Greet patients warmly and professionally on arrival.
• Manage check-in/check-out and verify personal details and insurance.
• Schedule appointments efficiently to optimise practitioner availability.
• Process payments and reconcile clinic finances at reception.
• Maintain accurate, confidential patient records compliant with privacy rules.
• Answer telephone enquiries and provide information about services and practitioners.
• Manage clinic correspondence, including letters, emails and prescriptions.
• Assist with clinical duties such as preparing treatment rooms and sterilising equipment.
• Supervise and mentor junior reception staff and ensure service standards.
• Liaise with healthcare practitioners and support staff for coordinated patient care.
• Keep reception area clean and professional in appearance.
• Perform administrative tasks like filing, data entry and reporting.

Skills

Organisational skills

Communication skills

Practice management software

Privacy compliance

Leadership

Customer service

Numeracy

Education

Medical reception / healthcare administration certification

Tools

Medical practice management software

Job description

About us

Everlight Medical & Skin Clinic is a leading healthcare provider dedicated to delivering exceptional medical and dermatological services to our community. We are committed to providing a welcoming, professional environment where patients receive comprehensive care from experienced practitioners. Our clinic prides itself on combining clinical excellence with outstanding patient service, and we pride ourselves on building a supportive team culture that values each member's contribution to our mission of improving patient outcomes and satisfaction.

About the role

We are seeking an experienced Senior Medical Receptionist to join the Everlight Medical & Skin Clinic team in Glenunga, SA 5064. This is a part-time position that plays a crucial role in delivering an exceptional first impression and ensuring smooth operations at our clinic. As Senior Medical Receptionist, you will be responsible for managing front-of-house operations, patient interactions, and administrative processes. This role is essential to creating a positive patient experience whilst supporting the clinical team in providing efficient and professional healthcare services. You will take a leadership role in the reception team, setting standards of excellence and mentoring junior staff members.

Key responsibilities

• Greeting patients warmly and professionally upon arrival, ensuring they feel welcomed and comfortable at the clinic
• Managing patient check-in and check-out procedures, including verifying personal details and insurance information
• Scheduling appointments efficiently whilst optimising practitioner availability and minimising patient wait times
• Processing patient payments and managing clinic finances at reception, including cash handling and reconciliation
• Maintaining accurate and confidential patient records in compliance with privacy legislation and clinic protocols
• Answering telephone enquiries professionally, providing information about services and practitioners, and directing calls appropriately
• Managing clinic correspondence, including letters, emails and prescriptions
• Assisting with clinical duties as required, such as preparing treatment rooms and sterilising equipment
• Supervising and mentoring junior reception staff, providing guidance on protocols and customer service standards
• Liaising with healthcare practitioners and support staff to ensure coordinated patient care
• Maintaining reception area cleanliness and organisation, ensuring a professional appearance at all times
• Performing administrative tasks such as filing, data entry and generating reports

What we're looking for

• Proven experience as a medical receptionist, preferably in a clinic, GP surgery or similar healthcare setting
• Strong organisational and multitasking abilities, with the capacity to manage competing priorities in a busy environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff
• Proficiency with medical practice management software and general computer systems
• Sound knowledge of medical terminology and healthcare procedures
• Ability to maintain patient confidentiality and understanding of privacy legislation requirements
• Demonstrated customer service excellence and a genuine empathy for patients' needs
• Numeracy skills and experience with financial transactions and payments processing
• Reliability, punctuality and a professional approach to work
• Supervisory or team leadership experience is highly desirable
• Certification in medical reception or healthcare administration is preferred

What we offer

At Everlight Medical & Skin Clinic, we value our team members and provide a supportive working environment. We offer flexible part-time hours to support work-life balance, competitive remuneration commensurate with experience, and opportunities for professional development and continuing education. You will have the opportunity to work alongside experienced healthcare professionals in a modern clinic setting, and there is scope for career progression within the clinic. We foster a collaborative team culture where your contributions are recognised and valued, and we are committed to the wellbeing and job satisfaction of all our staff members.