Senior Manager - Risk, Governance & Remediation

The Hollard Insurance Company; North Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid and remote work

Flexible work arrangements

Work‑life balance

Job summary

The Hollard Insurance Company Pty Ltd seeks a Senior Manager to lead Risk, Governance & Remediation, shaping enterprise risk uplift and embedding a strong risk culture across the organisation.

You will oversee RCA governance, data, reporting and our customer remediation capability, partnering with Line 1 and Line 2 functions and reporting to senior leadership.

Qualifications

• Line 1 risk experience with strong governance exposure.
• Strong regulatory knowledge including APRA CPS 220 and CPS 230.
• Proven track record leading enterprise‑wide risk programs.
• Experience leading multi‑disciplinary teams and influencing executives.

Responsibilities

• Own the RCAP framework and RCA‑owned activities with quarterly deliverables.
• Embed risk culture, methodologies and tools across Line 1/2 stakeholders.
• Lead and develop the team and external partners, ensuring value for money.
• Own RCA governance and reporting rhythm including committees.
• Build and embed customer remediation capabilities aligned with ASIC RG 277.

Skills

Leadership

Risk governance

Remediation

Regulatory knowledge

Stakeholder engagement

Job description

Senior Manager - Risk, Governance & Remediation

Genuine Flexibility + Excellent Benefits

Shape how Hollard embeds its risk culture through a newly created leadership role

Lead enterprise-wide risk uplift, working with Leadership Teams and Line 2

Opportunity to work with one of Australia's largest general insurers

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Hollard's Risk and Control Advisory (RCA) team partners with our Line 1 business functions to embed enterprise risk frameworks into everyday operations. This is a newly created role in the RCA Leadership team, reporting to the Head of Optimisation.

You'll own the delivery of RCA's components of our multi-year Risk Culture Action Plan (RCAP), with quarterly deliverables through 2027, and make sure the framework is embedded into how the business manages risk rather than delivered as one-off outputs. You'll also lead RCA governance, data and reporting, and our customer remediation capability.

Key Responsibilities

Own the RCAP framework and RCA-owned activities, delivering quarterly outcomes that strengthen risk culture and risk practices across Hollard

Partner with Line 1 functions, Line 2 Risk and Compliance and business stakeholders to embed risk culture, methodologies and tools

Lead and develop your team and any external delivery partners, ensuring quality, value for money and knowledge transfer

Own RCA's governance and reporting rhythm, including the Executive Non-Financial Risk Committee and, where required, the Board Risk Committee

Build out our customer remediation capability, consistent with ASIC RG 277, so affected customers are remediated in a timely, fair and compliant way

About You

Line 1 risk experience with strong governance exposure, or Line 2 experience hands‑on setting risk frameworks

Strong regulatory knowledge, including APRA CPS 220 and CPS 230, and risk culture and risk maturity frameworks

Proven track record leading enterprise-wide risk programs from design through to embedment

Experience leading multi-disciplinary teams, with the credibility to influence executives and board committees

Strong planning, analytical and communication skills, and a customer‑centred mindset. General insurance experience and remediation experience are highly regarded

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight‑knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non‑traditional work patterns, and work‑family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

Even if you don't meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Please confirm your full legal name.
• Hollard conducts police and bankruptcy checks on all new employees.
• Do you have any past convictions or current proceedings pending which may lead to a conviction/bankruptcy? If yes, please provide details.
• Do you have any friends, family members, business partners or other acquaintances currently employed at Hollard? If yes, please list their full name.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.