Initiative Delivery Manager

Hollard Insurance Company; North Sydney Council; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work options

Hybrid work environment

Job summary

Hollard Insurance is seeking a Lead – Initiative Delivery for its Operations portfolio. You will guide a multidisciplinary team, delivering continuous improvement initiatives from design through execution while fostering a risk-aware, customer-centric culture.

You will lead a small team, set direction, and balance priorities to deliver measurable business benefits across NSW, VIC or QLD. Hybrid and flexible working arrangements are available.

Qualifications

• Proven track record delivering initiatives and programmes.
• Experience leading delivery teams and stakeholder management.
• Strong understanding of Lean and Human Centred Design methods.
• Ability to balance competing priorities and manage ambiguity.
• Experience within the insurance industry is preferred.

Responsibilities

• Lead continuous improvement and initiative delivery across Operations from design to execution.
• Develop and maintain plans and timelines to ensure on-time, in-scope delivery.
• Partner with cross-functional teams and manage risks and issues.
• Monitor progress and report status to senior leaders.
• Champion structured delivery practices and maintain artefacts (Charters, Plans, Decisions, Risks).

Skills

Project delivery

Change management

Lean

Human Centred Design

People leadership

Job description

Opportunity to work with one of Australia’s largest general insurers

Lead the initiative delivery function for our Operations department

Flexible role open to applicants based in NSW, VIC or QLD

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Reporting to the Senior Manager, Business Optimisation, you’ll lead the initiative delivery function for our Operations department and manage a portfolio of continuous improvement and optimisation initiatives from process design through to execution. As part of a multidisciplinary team, you’ll drive process and system change while championing a risk aware, customer centric culture.

You’ll lead and develop a small, dedicated team, setting direction and lifting capability while juggling competing priorities and turning ambiguity into clear plans that deliver real results for stakeholders and the wider business.

This is a flexible role open to candidates in NSW, VIC and QLD.

Key Responsibilities

Lead continuous improvement and optimisation initiatives across Operations from process design through to execution, developing and maintaining plans and timelines that deliver on time and within scope

Partner with cross functional teams to keep initiatives aligned to strategic goals, and identify, manage and escalation risks and issues to keep delivery on track

Monitor and report on portfolio and initiative progress, giving senior leaders and other stakeholders regular, clear updates on status, risks and issues

Champion best practice delivery, applying structured ways of working, and maintaining key artefacts (Charters, Plans, Decisions, Risks) in a central and collaborative way

Prioritise initiatives that deliver the best value for effort, and drive continuous improvement and best practice across the organisation

About You

Substantial experience in project, initiative or continuous improvement delivery, with a proven track record of delivering initiatives

Experience driving process improvement and optimisation across a business

A proven, experienced people leader, able to build, coach and inspire a team of delivery professionals through change and ambiguity

Confident managing multiple initiatives at once, working independently or in a team, with experience using planning and delivery tools

Strong analytical and problem-solving skills, plus sound practical knowledge of improvement methodologies such as Lean and Human Centred Design

Experience in the insurance industry is preferred

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.

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