Senior Manager - Operations

u&u Recruitment Partners; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

u&u Recruitment Partners is seeking an experienced Assistant Warehouse Manager to oversee day-to-day warehouse and distribution operations for a major retail contract in a large-scale 3PL facility in Melbourne. You will manage Supervisors, Team Leaders and staff across one main shift while ensuring KPI delivery and client satisfaction.

Reporting to the Warehouse Manager, you will drive safety, service and continuous improvement initiatives, building strong client relationships and coaching

Qualifications

• Experience in warehouse/logistics or 3PL, supervising operational teams.
• Experience in contract logistics and delivering against KPIs and SLAs.
• Ability to lead, coach and motivate warehouse teams across multiple shifts.
• Knowledge of WMS, RF scanning technology and operational reporting systems.
• Understanding of WHS, Chain of Responsibility and warehouse compliance requirements.

Responsibilities

• Assist the Warehouse Manager with receiving, put-away, inventory control, picking, packing, e-commerce fulfilment and dispatch.
• Drive performance against client KPIs including DIFOT, order accuracy, inventory integrity and turnaround times.
• Ensure contractual SLAs and client expectations are consistently achieved.
• Plan and allocate labour and resources to maximise productivity and efficiency.
• Lead, coach and develop Supervisors, Team Leaders and operational teams.
• Act as a key client contact and maintain proactive communication and strong service delivery.
• Utilise WMS, RF scanning and reporting tools to monitor performance and identify improvement opportunities.
• Champion training and capability development across teams; support safety training.
• Support development of high-potential employees and future frontline leaders.
• Collaborate with transport, client services and support functions to resolve issues promptly.
• Identify and implement continuous improvement initiatives focused on productivity and cost reduction.

Skills

People leadership

Team supervision

KPI & SLA focus

Stakeholder management

Safety driven

Operational problem solving

Tools

WMS

RF scanning

Operational reporting tools

Job description

• Hands-on leadership role | Manage Supervisors, Team Leaders & multi-disciplinary operational teams;
• Drive KPI & SLA performance for a major retail client | Strong focus on safety & service; and
• Join a global logistics leader | Genuine opportunity to develop your career in 3PL operations.

• Hands-on leadership role | Manage Supervisors, Team Leaders & multi-disciplinary operational teams;
• Drive KPI & SLA performance for a major retail client | Strong focus on safety & service; and
• Join a global logistics leader | Genuine opportunity to develop your career in 3PL operations.

Your new Company

Your new company is a global leader in logistics and supply chain solutions, providing sophisticated contract logistics and warehousing services to a diverse range of major clients.

As their Australian operations continue to grow, an opportunity has arisen for an experienced Assistant Warehouse Manager to support the day-to-day management of a major retail contract within a large-scale 3PL warehouse environment.

This is a hands-on leadership opportunity for someone looking to take the next step in their career, with responsibility across people leadership, operational performance, client service, safety and continuous improvement.

Your new role

Reporting to the Warehouse Manager, you will play a key role in managing the day-to-day warehouse and distribution operations for a major client account.

Working closely with Supervisors, Team Leaders and operational staff across one main shift, you'll remain hands-on while helping ensure the operation consistently delivers against contractual KPIs, SLAs and customer expectations.

Your key responsibilities will include

• Supporting the Warehouse Manager with all warehouse operations including receiving, put-away, inventory control, picking, packing, e-commerce fulfilment and dispatch;
• Driving performance against key client KPIs including DIFOT, order accuracy, inventory integrity and turnaround times;
• Ensuring contractual SLAs, operational standards and client expectations are consistently achieved;
• Planning and allocating labour and resources to maximise productivity and efficiency;
• Leading, coaching and developing Supervisors, Team Leaders and operational teams;
• Acting as a key operational contact for the client and maintaining proactive communication and strong service delivery;
• Utilising WMS, RF scanning technology and operational reporting tools to monitor performance and identify opportunities for improvement;
• Acting as the site's Train the Trainer and capability lead, supporting consistent operational and safety training across teams;
• Supporting the development of high-potential employees and future frontline leaders;
• Working closely with transport, client services and internal support functions to resolve operational issues promptly;
• Identifying and implementing continuous improvement initiatives focused on productivity, accuracy, efficiency and cost reduction;
• Ensuring compliance with WHS, Chain of Responsibility, environmental and company requirements;
• Supporting investigations and corrective actions relating to safety, quality and service incidents; and
• Assisting the Warehouse Manager with operational forecasting, budgeting and performance reporting.

Your background

• Previous experience in a warehouse, logistics or 3PL environment, with experience supervising operational teams, forklift licence desirable;
• Experience working within a contract logistics environment and delivering against KPIs and SLAs highly regarded;
• Demonstrated ability to lead, coach and motivate warehouse teams across multiple shifts;
• Strong understanding of warehouse operations, inventory management and distribution processes;
• Working knowledge of WMS, RF scanning technology and operational reporting systems;
• Sound understanding of WHS, Chain of Responsibility and warehouse compliance requirements;
• Strong communication and stakeholder management skills with the ability to build positive client relationships;
• Excellent organisational, leadership and problem-solving capabilities;
• Ability to analyse operational data and identify opportunities for improvement; and
• A hands-on leadership style with a genuine focus on people, safety, service and continuous improvement.

What you'll get in return

• Vast opportunity within a global logistics organisation;
• Play a key role in the success of a significant 3PL contract and major retail client;
• Lead and develop operational teams while working closely with experienced frontline leaders;
• Genuine opportunity to develop your leadership career within contract logistics;
• Work closely with the Warehouse Manager and senior operational leadership team;
• Be part of an organisation that places a strong emphasis on safety, quality, training and operational excellence;
• Ongoing career development within a global logistics and supply chain business; and
• Join a professional, collaborative environment where strong leadership and operational performance are recognised and valued.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.