Senior Manager, Managed Services & Operations

Rauland Australia Pty; Melbourne; Presencial; AUD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Rauland Australia Pty is seeking a customer-focused operational leader to head its managed services and escalated support in Melbourne. You’ll drive service quality, incident management and performance outcomes for healthcare customers, ensuring availability and trust.

Lead a high-performing technical team, balance customer, technical and commercial priorities, and build capability to support future growth while delivering sustainable service excellence and continuous improvement across the

Formación

• Proven leadership across managed services or technical operations (preferably SaaS).
• Strong ITSM/ITIL expertise and experience with incident management and service recovery.
• Customer-focused mindset balancing outcomes, cost and performance.
• Commercial acumen to align investments with service performance and outcomes.
• Continuous improvement mindset to grow teams and service maturity.

Responsabilidades

• Lead and grow managed services operations delivering high-quality software-based services and strong customer outcomes.
• Drive service performance and operational excellence through ITSM, problem management and continuous improvement.
• Own critical service outcomes, leading major incidents, escalations and service recovery while protecting availability and customer trust.
• Balance customer, technical and commercial priorities to improve service delivery and growth.
• Build and develop a high-performing technical team and evolve service delivery as the function grows.

Conocimientos

Leadership

Managed services

ITSM

ITIL

Incident management

Customer focus

Commercial acumen

Continuous improvement

Herramientas

ServiceNow

Descripción del empleo

Rauland Australia Pty is seeking a customer-focused operational leader to head its managed services and escalated support in Melbourne. You’ll drive service quality, incident management and performance outcomes for healthcare customers, ensuring availability and trust.

Lead a high-performing technical team, balance customer, technical and commercial priorities, and build capability to support future growth while delivering sustainable service excellence and continuous improvement across the